Joseph Space Email & Phone Number

Montgomery, Nj, Us

Princeton, New Jersey, United States

Princeton, New Jersey, United States

• Accountable for development, enhancement, and O&M work within the TOEFL portfolio. • Responsible for software services product management for customer products over $100M• Execute qualitative and quantitative research to define new features and validate them before implementation. • Accountable for transitioning products in the TOEFL portfolio from MVP stage to operational implementation, using relevant agile development tools. • Work with functional centers of excellence for the implementation and eventual day-to-day operations of new products as they move from the product owner in MVP or Pilot stage to implementation.• Create the product work plan and execute against the work plan for products in the TOEFL portfolio that were transitioned from MVP/Pilot stage to operational implementation. • Track and manage all product related expenditures against the budget to support the attainment of surplus targets. • Engage with and influence internal and external stakeholders to ensure product implementation meets the documented objectives and needs of said stakeholders.

Princeton, New Jersey, United States

• Facilitated design optimization efforts for new products and services, utilizing Lean and Six Sigma Methodologies. • Led root cause analysis and corrective action initiatives to improve process efficiency and customer satisfaction.• Assessed sub-processes for business value-add and recommended process modifications.

Disability Services

• Developed a team of 20 direct reports (agents, team leads, and mentors) to optimum performance level.• Spearheaded the digitization of department workflow through the creation of a new system of record. • Managed department budget, track monthly progress and explain variances.• Establish, track, and report on metrics related to KPIs for individual and group performance.• Owned the system of record product enhancements, backlog and new services including a data reporting tool.

• Ensured that ETS Brands Disability Services area’s met quality/service goals and deadlines. Prepare Q/C checks and sampling of workload to help improve quality and accuracy of output.• Accountability for program SOP’s, reviewing program policies, area metrics, suggestions, practices, and work processes, recommending improvements in productivity and services to customers and clients.• Handle escalated complex, urgent, and/or more sensitive inquiries and problems from area staff originating from parents, students, institutions, clients, and/or other ETS staff in a timely manner.• Conduct investigations, and make recommendations to resolve complex problems requiring interactions with other areas of Supply Chain Operations (Accenture), including Program Direction, Scoring Reporting & Technology (SR&T), OTI, Governance, Call Center and Office of Disability Policy (ODP).• Resource Allocation: Planning/Staffing/Scheduling

Master’S Degree, Organizational Leadership

Activities and Societies: PSI CHI Curriculum focused on applied action grounded in theory, and embraced principles applicable.

Bachelor’S Degree, Psychology

Activities and Societies: PSI CHI National Honors Society of Psychology

Biology, General