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Joseph Space Email & Phone Number

Senior Director Product Operations at ETS
Location: Skillman, New Jersey, United States 6 work roles 3 schools
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Current company
ETS
Role
Senior Director Product Operations
Location
Skillman, New Jersey, United States
Company size
7347 employees

Who is Joseph Space? Overview

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Quick answer

Joseph Space is listed as Senior Director Product Operations at ETS, a company with 7347 employees, based in Skillman, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Joseph Space.

Joseph Space previously worked as Director Regional Global Product Operations at Ets and Associate Director Product Operations Management at Ets. Joseph Space holds Master’S Degree, Organizational Leadership from Rider University.

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ETS

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Profile bio

About Joseph Space

Experienced Product Operations Manager with over ten years of experience in global product and program management. I have a proven track record of driving innovative solutions, managing large-scale projects, and enhancing learning outcomes. My work includes leading successful product launches and enhancements such as the TOEFL iBT Paper Edition and TOEFL Essentials, expanding global accessibility for these key products. I excel in leading and managing complex financial operations and coordinating actions and plans with various organizational functions such as Finance, Tax, and Product Management.In my current role, I successfully support regional P&Ls, focusing on delivering program-specific volumes, revenues, and net results at the regional level. My collaboration with ETS subsidiaries and country distributors is key in achieving overarching business goals, improving communication, and enhancing processes. My experience includes coordinating financial reporting, budgeting processes, and strategy plans, ensuring alignment with corporate objectives. I work closely with various functions, including Legal, Tax, Finance, Product, and Marketing, to support both short-term and long-term objectives, including market expansion.I am passionate about promoting creativity, diversity, and building sincere business relationships. My interest in meeting new professionals and engaging functional centers of excellence has contributed to my success as a client relations manager. I hold a Master of Arts in Organizational Leadership with an emphasis on developing people and organizations from Rider University.

Current workplace

Joseph Space's current company

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ETS
Ets
Senior Director Product Operations
princeton, new jersey, united states
Website
ets.org
Employees
7347
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6 roles

Joseph Space work experience

A career timeline built from the work history available for this profile.

Senior Director Product Operations

Ets

Montgomery, NJ, US

Director Regional Global Product Operations

Ets

Princeton, New Jersey, United States

Associate Director Product Operations Management

Ets

Princeton, New Jersey, United States

  • Accountable for development, enhancement, and O&M work within the TOEFL portfolio.
  • Responsible for software services product management for customer products over $100M
  • Execute qualitative and quantitative research to define new features and validate them before implementation.
  • Accountable for transitioning products in the TOEFL portfolio from MVP stage to operational implementation, using relevant agile development tools.
  • Work with functional centers of excellence for the implementation and eventual day-to-day operations of new products as they move from the product owner in MVP or Pilot stage to implementation.
  • Create the product work plan and execute against the work plan for products in the TOEFL portfolio that were transitioned from MVP/Pilot stage to operational implementation.
Aug 2021 - Aug 2024

Senior Business Process Transformation Leader

Ets

Princeton, New Jersey, United States

  • Facilitated design optimization efforts for new products and services, utilizing Lean and Six Sigma Methodologies.
  • Led root cause analysis and corrective action initiatives to improve process efficiency and customer satisfaction.
  • Assessed sub-processes for business value-add and recommended process modifications.
Mar 2020 - Aug 2021

Operations Manager

Educational Testing Service (Ets)

Disability Services

  • Developed a team of 20 direct reports (agents, team leads, and mentors) to optimum performance level.
  • Spearheaded the digitization of department workflow through the creation of a new system of record.
  • Managed department budget, track monthly progress and explain variances.
  • Establish, track, and report on metrics related to KPIs for individual and group performance.
  • Owned the system of record product enhancements, backlog and new services including a data reporting tool.
Oct 2016 - Mar 2020

Team Lead/Program Coordinator

Educational Testing Service (Ets)
  • Ensured that ETS Brands Disability Services area’s met quality/service goals and deadlines. Prepare Q/C checks and sampling of workload to help improve quality and accuracy of output.
  • Accountability for program SOP’s, reviewing program policies, area metrics, suggestions, practices, and work processes, recommending improvements in productivity and services to customers and clients.
  • Handle escalated complex, urgent, and/or more sensitive inquiries and problems from area staff originating from parents, students, institutions, clients, and/or other ETS staff in a timely manner.
  • Conduct investigations, and make recommendations to resolve complex problems requiring interactions with other areas of Supply Chain Operations (Accenture), including Program Direction, Scoring Reporting & Technology.
  • Resource Allocation: Planning/Staffing/Scheduling
Jun 2013 - Sep 2016
Team & coworkers

Colleagues at ETS

Other employees you can reach at ets.org. View company contacts for 7347 employees →

RD Remer Donald Remer Donald Colleague at Ets Trenton, New Jersey, United States, United States View → JT J Tester J Tester Colleague at Ets Scottsdale, Arizona, United States, United States View → JN Joe Norton Joe Norton Colleague at Ets Marlton, New Jersey, United States, United States View → PB Patricia Bell Patricia Bell Colleague at Ets San Antonio, Texas, United States, United States View → PS Pep Sanyangore Pep Sanyangore Colleague at Ets Greater Philadelphia, United States View → TG Tomas Gran Tomas Gran Colleague at Ets New York, New York, United States, United States View → SB Sam Bernhard Sam Bernhard Colleague at Ets Durham, North Carolina, United States, United States View → NP Natalie Pereira Natalie Pereira Colleague at Ets Linden, New Jersey, United States, United States View → BB Bethlehem Bekele Bethlehem Bekele Colleague at Ets New York City Metropolitan Area, United States View → DM Dan Mastrogiacomo Dan Mastrogiacomo Colleague at Ets Kingston, Massachusetts, United States, United States View →
3 education records

Joseph Space education

Master’S Degree, Organizational Leadership

Rider University

Activities and Societies: PSI CHI Curriculum focused on applied action grounded in theory, and embraced principles applicable to.

Bachelor’S Degree, Psychology

Rider University

Activities and Societies: PSI CHI National Honors Society of Psychology

FAQ

Frequently asked questions about Joseph Space

Quick answers generated from the profile data available on this page.

What company does Joseph Space work for?

Joseph Space works for ETS.

What is Joseph Space's role at ETS?

Joseph Space is listed as Senior Director Product Operations at ETS.

Where is Joseph Space based?

Joseph Space is based in Skillman, New Jersey, United States while working with ETS.

What companies has Joseph Space worked for?

Joseph Space has worked for Ets and Educational Testing Service (Ets).

Who are Joseph Space's colleagues at ETS?

Joseph Space's colleagues at ETS include Remer Donald, J Tester, Joe Norton, Patricia Bell, and Pep Sanyangore.

How can I contact Joseph Space?

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What schools did Joseph Space attend?

Joseph Space holds Master’S Degree, Organizational Leadership from Rider University.

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