Senior Technical Support Engineer
CurrentCurrently serving on a global support team in support of Fusion Cloud Applications. Provides support for user interface customizations through the various integrated tools and additionally providing support for Oracle Transactional Business Intelligence Reports.Accomplishments Include:- Worked closely with colleagues to analyze trends in the issues reported by customers to develop automated taskflows and reduce service request submission.- Contributed how-to articles and documentation refinements to a vast knowledge base providing clarity and understandability to customers in common and unique use-cases.