Joseph Thomas Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Spearheaded operations for multiple hotel and resort spas, ensuring excellent service and profitability• Led pre and post-opening teams at various locations including Grand Dragon Ladakh and Vibe resort and spa Munnar,Saptha resort Wayanad,Sportico luxury resort and Spa Bangalore,Fern Cochin etc.• Provided training on sales, marketing, revenue growth, and client satisfaction• Monitored competitors and leveraged brand health and safety regulations

Bengaluru, Karnataka

• Successfully managed and mentored a team of 65 trainers, achieving recognition with the Urban Championship award on two occasions• Provided comprehensive training and quality supervision to over 4,000 individuals, resulting in a monthly delivery volume of 150K• Successfully introduced Ayurveda and the Lux Category to enhance the company's offerings and customer experience• Provided guidance and leadership to advisors, ensuring end-to-end resolutions and exceptional customer satisfaction• Actively monitored team activities, analyzed test results, and identified opportunities for improvement• Provided guidance to advisors to enhance efficiency and conducted regular performance evaluations

Visakhapatanam

Developed & implemented standard operating procedures and policies.Formulated and executed strategic, financial, and marketing plans to achieve the organizational goals.Spa Menu has been updated with addition of signature treatments and body treatmentsMaintained consistency in service and guest satisfaction with new spa journey.Recruitment, training, and empowerment of staff members to achieve key performance indicators.Developed Spa marketing plan and its activities together with the Sales & Marketing manager and be responsible for the execution of the pl…Led a team of 80+ employees and 95 treatment rooms.In charge of promoting the spa to maximize profitability. Proactively and decisive when new marketing ideas need to be developed speedily to encourage busine.Met and exceeded assigned goals; guest experience and reputation, sales and service, revenue, and productivity.Initiated extensive training programs for the team to improve soft skills of the team which resulted in improvement in the quality of the service.

Managed the day-to-day operations of a Spa, and maintaining and improving the highest standard of spa services.Offered Wellness, Diet consultation and prescription of treatments to guests as per their health issues and needs.Supported the VP (Operations) for establishing the spa division and increasing the productivity as well as revenue through client acquisiti…Executed additional spa treatments such as Spa and Beauty to encourage relaxation, enhance circulation, and ease muscular tension.Ensured that treatment rooms, reception spaces, and other sections of the spa were extraordinarily clean and sanitary by meticulous cleaning methods.Exceeded sales objectives on a consistent basis by actively upselling products and services as need…

Gurugram, Haryana, India

New Delhi Area, India

Accounting

Education record

Diploma Of Education, Cidesco Spa And Beauty Management

Diploma Of Education, Ayurveda

Associate'S Degree