Joseph Toledo Email & Phone Number

New York, Ny, Us

New York, New York, United States

• Jamf Administrator with knowledge of zero-touch deployment. Recovers data from enterprise encrypted FileVault drives. Updates macOS configurations and policies on Jamf Pro to match changes on macOS updates and upgrades.• Supports laboratory Instruments and corresponding workstations by ensuring that new and existing workstations are correctly bound to the domain, connected to our network, and have a properly mounted network and cluster storage. Also, ensure that essential security tools, such as antivirus (AV) and Patch Management Endpoint Client, are installed. Additionally, I verify that the workstations are correctly grouped in the software and patch deployment endpoint, enabling them to receive the appropriate policies, security patches, and software updates. • Works with vendors to procure and manage software licenses based on departmental usage needs. Collaborates with vendor's support team on resolving software issues.• Provide technical support with Google accounts and G-Suite, such as creating shared folders and groups, assigning ownership and permission levels, and setting up Slack user groups for departments and teams. Troubleshooting mailbox issues on browser, desktop, and mobile applications. Additionally, I also assist with inviting external collaborators to Slack channels for teams. • Assists and supports the Scientific Director/ CEO and other C-level executives in resolving various computer, business application, and account issues.• Conducts InfoSec and IT Orientation, and training to newly onboarded employees, Faculty Staff, Students, and Interns.

Greater New York City Area

• First point of contact for end users logging requests and issues and carrying out all levels of technical support from assisting with the most commonly used business applications: Microsoft Office, Zoom, Box, Slack, SAP, G-Suite. Hardware, Operating System, and connectivity issues, to System Administrative duties such as provisioning accounts, determining the level of access and permissions needed to resources by new and current users, and adding to the correct security groups. Password resets for external collaborators by issuing reset password links and reset codes or force reset through AD. Performs back-ups of workstations and voicemails of Offboarded users. Disabling their accounts, transferring owned content to managers. Deleting synced mobile devices from exchange and giving mailbox access to managers. Creates back-up of workstations and archiving messages and voicemails.• Conducts IT Orientation and training for new hires.• Provides and creates documentation on start-up, shut down and first level troubleshooting and “how-to’s” of applications and processes to help desk staff and end users.• Collaborates with other teams to keep aware, troubleshoot, and help resolve trending issues amongst different departments and business functions. • Maintains inventory of all hardware onsite, including OS, Hard Drive images and back-up. Set-up and deploys workstations (Mac and PC) and telephony equipment provisioning directory numbers and voicemails by using Cisco Unified Call Manager and Cisco Unity Connection, to new and current employees. Periodically assess hardware for replacement and migrate users to new systems by creating proposals for hardware and software purchases. Communicating with vendor representatives as needed.• Creates and updates applications and system policies using JAMF PRO. Administers G-Suite applications.• Contributes to Data Center tasks and operations, switch installations and reversals, cable management, hardware replacements.

New York

- Diagnosed, troubleshoot, and resolved a range of Mac software, hardware, and connectivity issues. Researching, analyzing, and rectifying problems.- Proven reliability for Executive/ C-Level Support. - Uses JAMF Casper Suite on a daily basis for re-imaging, installing OS and applications, and reconing for inventory of mac machines. - Trained junior members of IT team regarding troubleshooting, set up, configurations of Mac machines. Identifying and correcting performance issues whether replacing parts, re-imaging, re-installing applications with the help of JAMF Casper Suite for multiple processes.- Manages the daily roll out of mac machines from setting and configuring new hires to upgrading end users machines with data transfer and data recovery when needed, setting them up with either standard or creative builds and making sure they are running the company’s policies. - Participated in special projects, and process improvements.- Provided after-hours support for applications and project efforts when needed.- Ensures OSX images optimization with testing and reporting errors and flaws.

Greater New York City Area

Mac Consultant for Migration Project at Time Inc.

Carson, Ca

- Provided base level IT support to non-technical personnel within the business. Maintained website/ e-commerce site and other online marketplaces.- Managed call flow and responded to technical support needs of customers.- Coordinated product orders. Making sure they are fulfilled and shipped on time.

Associate Of Arts And Sciences (Aas), Computer Science

Education record