supporting over 10 locations in the Northeast United States

Responsible for the entire rental operation including but not limited to;• Training & managing staff• Accountable for reaching monthly revenue goals• Providing customer service & maintaining customer relations• Gaining new business• Processing and filing purchase orders/invoices/payroll• Processing and filing contracts and insurance documents• Technical training and application (i.e. programming)• Coordinating client demonstrations and site tests• Managing/coordinating deliveries locally and regionally

Supervised a team of eight route delivery drivers servicing the hospital market with products and services representing $3 million billable clients. Major accounts included Jersey City Medical Center, Saint Michael’s Hospital, and University Hospital in Newark. Traveled throughout the territory to cultivate and establish relationships with key decision makers and to ensure adherence to timely pick-up and delivery schedules. Reviewed delivery schedules by product lines and departments including cafeteria, maintenance uniforms, medical scrubs and machines.Hired, trained and mentored the service team to ensure Cintas received the highest level of customer service and product quality in the most efficient manner. Implemented marketing and planning sessions to develop strategies to upsell and increase sales and service.Handled customer contract renewals and maintained an efficient route structure and driver compliance.

Handled all functions related to managing residential and commercial property including tenant relations, maintenance contracts, planning, advertising and marketing. Worked with local townships on construction permits and approvals.Collected rents, paid bills, forecasted requirements, prepared annual budgets and scheduled expenditures.Analyzed variances, initiated corrective action and maintained building systems by contracting services.Managed commercial and residential insurance renewals and discussed occupancy policy and procedures with tenants. Negotiated and executed leases, Section 8 housing tenant approvals, and rental payment management.

Managed eight retail locations and all levels of management in New York, New Jersey and Maryland for multiple telecommunication companies including Verizon, AT&T, Sprint and T-Mobile. Hired, trained and mentored in-store retail and business-business sales teams. Led all activities for site development, lease agreements, and construction; interacted with design team.Trained, developed and mentored in-store retail and B2B sales teams with a major focus on customer service. Managed all functions including P&L, purchasing, inventory, product, service and supplier relations. Developed and analyzed routine sales reports and identified and implemented opportunities for sales growth.Successfully maintained a less than .02% churn rate with existing customer baseMaintained 80% customer retention on repeat sales