Joseph Rhoades Email & Phone Number

Houston, TX, US

Tampa, FL, US

Tampa, FL, US

Tampa, FL, US

Houston, Texas, US

• Employ control and authorization over all daily operations, including long-term development of residential and commercial plumbing, drains, and water treatment departments.
• Achieve annual double-digit performance and growth in net revenue, gross margin, and EBITDA on a consistent basis.
• Train, mentor, and motivate a productive team of eight managers supporting up to 130 total field staff members.
• Develop and establish optimized processes across multiple trades and departments, such as revenue, marketing, customer service, budget, inventory, and home service agreements.
• Originated and integrated the e3 Service System, a proprietary service system which provides dependable service to residential clients, maximizing KPI performance with 15% growth in sales and 10% in close rate.
• Launched a comprehensive tech generated lead (TGL) program for HVAC, plumbing, water and electrical, leading to enhanced job volume support in shoulder seasons and across the board.

Los Angeles, US

• Achieved measurable success in leading activities focused on company growth with the goal of building the brand for acquisition (acquired in 2020).
• Presided over a service team of 25+ employees consisting of field managers, service technicians, installation technicians, CSRs, DSRs, AR/AP, purchasing, warehouse, and support staff.
• Originated innovative brand and marketing plans and forged positive relationships with local media, local commerce, and municipal offices.
• Developed, launched, and directed advertising campaigns while tracking and ensuring adherence to set budgets.
• Played a key role in realizing revenue and average ticket growth of 300% in 2018 over 2017.
• Diminished inventory overhead by 90% by negotiating VMI (vendor-maintained inventory) for materials and appliances with wholesale suppliers.

Austin, Texas, US

• Delivered tactical leadership to a team of over 30 technicians, salespersons, and supervisors and conducted training and development sessions.
• Collaborated on company budget, marketing, and KPI planning as well as monitored KPIs and goals and certified that they were met within deadlines.
• Cultivated and fostered professional relationships with applicable municipal bodies.
• Supported the Director of Operations and generated detailed reports regarding company performance.
• Maintained optimal staffing levels and developed recruiting policies, including compensation and benefit packages.
• Founded in-house material consignment programs and a VMI program as well as participated in cost negotiations, which led to a significant reduction in overhead costs.

• Navigated negotiations with suppliers, decreasing costs by 20-30% within two years and negotiated an in-house consignment inventory which reduced higher cost item overhead by 80-90%.
• Marketed and sold plumbing systems, including water heaters, tankless water heaters, and re-pipes, while enhancing the customer experience.
• Established an employee compensation program and mitigated employee conflicts when necessary.
• Obtained permits from municipal and third-party inspectors and resolved issues as they arose.

Business Mastery, Business

Certificate Of Completion, Service Management

Master Plumber, Plumbing

Certificate Of Completion, Technician Service System

Certificate Of Completion, Trade Based Service Skills

Business Administration And Management, General

Business Mastery, Business