Joseph Waters Email and Phone Number
Warehouse Management System (WMS) Professional | Optimizing Operations & Driving Efficiency at
@
DHL Supply Chain
bonn, nordrhein-westfalen, germany
Joseph Waters's Location
Louisville Metropolitan Area, United States
Joseph Waters's Contact Details
Joseph Waters work email
- Valid
- Valid
- Valid
- Valid
- Valid
Joseph Waters personal email
n/a
Joseph Waters phone numbers
About Joseph Waters
I am a sincere, loyal and dedicated individual who has a great deal of ambition. I love to learn, and am always up to a challenge. I get along well with others, while also working efficiently on my own. I'm looking to grow professionally and further enhance my skills, knowledge, and experience to face and overcome the challenges of today’s changing work environment.
Joseph Waters's Current Company Details
Dhl Supply Chain
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Warehouse Management System (WMS) Professional | Optimizing Operations & Driving Efficiency
bonn, nordrhein-westfalen, germany
- Website:
- logistics.dhl
- Employees:
- 39635
Joseph Waters Work Experience Details
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Operations Systems ManagerDhl Supply Chain Oct 2023 - PresentLouisville, Kentucky, United StatesAs a Operations Systems Manager I am responsible for overseeing the on-site WMS operations and maintenance. This role involves configuring and optimizing the system, maintaining it, and providing user training. I also conduct data analysis, ensure system integration with other platforms, and offer technical support. Success in this role requires technical expertise, effective communication, and interpersonal skills. Knowledge of warehouse operations, inventory management, and logistics best practices is crucial, along with a strong attention to detail, organization, and the ability to thrive in a fast-paced environment.
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Procurement And Inventory ManagerCreative Realities, Inc. Aug 2021 - Oct 2023Louisville, Kentucky, United StatesManaged supply chain (from Order Entry, Purchasing, Receiving, Warehousing, Configurations, and Shipping) project activities. I developed and executed systems optimizing warehouse operations and enhancing supply chain efficiency. Proven track record in successfully implementing, configuring, and maintaining WMS solutions. Managed supplier relationships, negotiating terms and addressing performance issues promptly. Monitored inventory levels, implemented control measures, and forecasted demand accurately. Collaborated with cross-functional teams to align procurement strategies with business objectives. Mitigated supply chain risks through contingency planning and proactive market trend analysis. Utilized data analytics tools to track KPIs and provide actionable insights for decision-making. -
Warehouse / Technical Operations ManagerCreative Realities, Inc. Jan 2019 - Aug 2021Louisville, Kentucky, United StatesManaged warehouse and configuration/provisioning tasks and personnel for operations. Managed CRI’s RMA process team for customer and vendor returns. Point of contact on all digital signage unit configurations, audio/visual rack builds, and new development R&D. Identified areas in need of process improvement and implemented changes to the betterment of the company. Maintained multi million-dollar warehouse assets and processed all production business.
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Network Operations / Rma And ConfigurationCreative Realities Inc. Sep 2017 - Jan 2019Louisville, Kentucky, United StatesServed as the only contact in the RMA/Configuration area. Processed all incoming returns for repair. Processed all digital signage unit configuration requests for company. Interacted daily with all levels of management including C level. Fostered a team building attitude. Provided analytical reports on product configuration numbers and long-term trending.
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Rma SpecialistQsr Automations Oct 2016 - Sep 2017Louisville, Kentucky, United StatesServed as the only contact in the RMA department. Processed all incoming returns for credit, repair, and restocking. Interacted with customers concerning warranty status and charging of services performed. Assisted production, warehouse, and shipping/receiving personnel. Interacted daily with Technical Operations Manager and Chief Operations Officer. Providing analytical reports on product return rates and root cause analysis. -
Network Operations AnalystBluegrass Cellular Nov 2015 - Oct 2016Elizabethtown, Kentucky, United StatesServed as the analytical point of contact for the Network Operations Center, Wireless Switch, and Database teams. Facilitated high level reporting, trending, and tracking of activities for network health and system capacities. Analyzed network configuration, utilization, and performance. -
Wireless Network Surveillance Center SupervisorBluegrass Cellular Jun 2015 - Nov 2015Elizabethtown, Kentucky, United StatesSupervised surveillance technicians and assigned daily work responsibilities. Trained, evaluated, and counseled employees to ensure performance metrics were met. Fostered a positive and professional team-oriented work environment. 1st line of escalation for any field technician. Monitored daily activity to ensure SLAs and MTTR were in compliance.
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Wireless Network Surveillance Technician IiBluegrass Cellular Oct 2014 - Jun 2015Elizabethtown, Kentucky, United StatesMonitored Bluegrass Cellular communications network and reported / repaired any problems. Worked with engineering and field personnel to ensure peak network stability.
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Provisioning Support RepresentativeNeustar, Inc. Jan 2010 - Jan 2014Louisville, Kentucky, United StatesWorked daily help and resolve LEC (local exchange carrier) porting issues for the end user. Resolved TN activation issues on day of install. Handled escalated issues from customer management of end user difficulties in obtaining a valid firm order commitment of the porting request. Maintained and flourished a rapport and working relationship with many different LECs for around the United States. -
Network Operations Technician - Telephony Specialist IInsight Communications Jul 2007 - Jan 2010Louisville, Kentucky, United StatesMonitored Insight’s telecommunications network and reported / repaired any problems. Worked with engineering personnel to ensure maximum telephony network stability. Resolved any escalated telephone trouble tickets from Tier II / TRG. Worked any maintenance requests for Insight's Telephony product. -
Trouble Resolution Group SupervisorInsight Communications Sep 2006 - Jul 2007Louisville, Kentucky, United StatesSupervised 21 technicians and assigned daily work responsibilities. Ensured floor coverage for breaks, lunches, and vacations. Trained, evaluated, and counseled employees to ensure performance metrics were met. Ensured and fostered a positive and professional team-oriented work environment. Was the 1st line of escalation for any technician in the field and end user issues that the agents on the floor could not resolve. Monitored daily activity to ensure SLAs and MTTR was in compliance.
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Trouble Resolution Group TechnicianInsight Communications May 2005 - Sep 2006Louisville, Kentucky, United StatesSME (subject matter expert) in Customer Care, Order Entry, Provisioning (TDM & VoIP) and Billing. Worked with field technicians to resolve day of install and service call issues. Worked daily with Remedy trouble ticketing system to resolve escalated end user issues not resolved by Tier I and Tier II.
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Switch Provisioning TechnicianInsight Communications Nov 2004 - May 2005Louisville, Kentucky, United StatesProvisioned Insight’s TDM telephone customers in DMS and 5ESS switching control systems to ensure dial tone on install. Processed all LNP (local number portability), CARE, and E911 orders that came into the provisioning center.
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Advanced Customer Service RepresentativeInsight Communications Dec 2003 - Nov 2004Louisville, Kentucky, United StatesPerformed quality assurance check on 100% of all outgoing work orders from the CSR agents on the floor. Acted as a first point of contact to the CSR agents with escalated issues and questions. Liaison between Insight Communications' Customer Service Center and Network Operations Center.
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Customer Service RepresentativeInsight Communications Feb 2001 - Dec 2003Louisville, Kentucky, United StatesWorked all aspects of Insight product offerings (cable, data, and telephone). Presented and sold products based on end user input. Took calls and handled each quickly and accurately to ensure fantastic service.
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Manufacturing Technician / Customer ServiceCompass Worldwide, Llc Jun 1998 - Feb 2001Shepherdsville, Kentucky, United StatesPerformed line assembly of product. Handled building of component motors for mechanized nacho cheese sauce dispensers. Worked as point of contact for customers that were having issues with product and ensure customer satisfaction by mailing replacement parts and/or going to customer location to perform service. Worked closely with R&D to innovate new and better designs.
Joseph Waters Skills
Telecommunications
Troubleshooting
Telephony
Voip
Team Leadership
Provisioning
Wireless
Management
Computer Network Operations
Customer Service
Team Building
Networking
Switches
Vendor Management
Call Centers
Customer Satisfaction
Local Number Portability
Wireless Technologies
Contact Centers
Supervisory Experience
Npac
Microsoft Excel
Voice Over Ip
A/v Rack Builds
A/v Player Imaging
Joseph Waters Education Details
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Bullitt Central High SchoolPre-College
Frequently Asked Questions about Joseph Waters
What company does Joseph Waters work for?
Joseph Waters works for Dhl Supply Chain
What is Joseph Waters's role at the current company?
Joseph Waters's current role is Warehouse Management System (WMS) Professional | Optimizing Operations & Driving Efficiency.
What is Joseph Waters's email address?
Joseph Waters's email address is jo****@****tar.biz
What is Joseph Waters's direct phone number?
Joseph Waters's direct phone number is +150241*****
What schools did Joseph Waters attend?
Joseph Waters attended Bullitt Central High School.
What are some of Joseph Waters's interests?
Joseph Waters has interest in Star Trek, Spreadsheets, Freemasonry, Yard Work, Troubleshooting, Board Gaming, Hiking, Camping, Drawing.
What skills is Joseph Waters known for?
Joseph Waters has skills like Telecommunications, Troubleshooting, Telephony, Voip, Team Leadership, Provisioning, Wireless, Management, Computer Network Operations, Customer Service, Team Building, Networking.
Who are Joseph Waters's colleagues?
Joseph Waters's colleagues are Owes Uddin Mehedi, Vernon Burton, Mark Henrick, Gabriel Costa, Kedma Moraes, Daniel Bowen, Thais Regina.
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