Joseph Waters Email and Phone Number

• Agile coach and advocate for in-house development team• Define and implement agile processes and best practices• Establish key scrum meetings• Ensure scrum values and practices are followed throughout the software development life cycle• Develop and maintain performance metrics and reports for software development team• Act as liaison between beta testers and developers• Coordinate and oversee User Acceptance Testing• Develop technical documentation for end-users• Facilitate story card exercises with stakeholders and developers• Define and implement testing standards for IT department• Define and implement defect reporting and tracking processes for IT department• Administer and customize project management software• Create software simulations for training purposes• Present training sessions for new software initiatives• Create demo videos for new software launches

• Create testing plans for new software applications• Create and execute use cases and testing plans • Coordinate and oversee efforts of off-shore testing team• Coordinate and oversee UAT• Create software release documentation for internal & end-users for regular and critical path releases• Create technical documentation for end-users• Review, document and validate reported bugs and refer to developers for review• Provide Level II technical support as needed as SME• Gather and document functional business requirements through interviews, workflow analysis, use cases, process documents, and site analysis• Facilitate and direct meetings between development team and stakeholders as needed throughout life of projects• Proactively communicate and collaborate with stakeholders, vendors, and developers throughout the life of projects• Critically evaluate and analyze information gathered from above sources; identify and reconcile gaps and conflicts• Collaborate with designers and stakeholders to determine graphical user interface and user experience needs• Deliver documents and artifacts to developers and stakeholders• Administer and customize bug tracking software

• Create testing plans for new software applications• Create and execute use cases and testing plans • Coordinate and oversee efforts of in-house testing team• Coordinate and oversee UAT• Create software release documentation for internal & end-users for regular and critical path releases• Create technical documentation for end-users• Support data migration and systems implementation for sensitive accounts• Review, document and validate reported bugs and refer to developers for review• Provide Level II technical support as needed as SME• Oversee security and integrity of servers for department • Coordinate and facilitate team meetings, as required