Joseph Toledo Email & Phone Number

Experienced Customer Service with a demonstrated history of working in the Government/Public Sector. Skilled in Negotiation, Coaching, Computer Literacy, Sales, and Customer Relationship Management (CRM). Strong support professional with a Certificate III in Tourism (International Retail Travel Services) focused in Tourism and Travel Services Management from Sydney Travel Training College.I am dynamic and professional in my previous roles in Customer Service. I have had extensive training in Customer Service, having over 10 years of working experience in various customer service roles in the airline industry and public sector. I am passionate about being professional in my work and I thrive on seeking new challenges and opportunities for professional growth and advancement. I am hardworking and have the availability to work a flexible schedule, including weekends and public holidays.I have the ability to remain calm and level-headed when faced with distressed customers and focus on prioritising a resolution for the issue/task at hand at all times. I proactively involve myself in assisting my teammates to ensure the firm’s daily operations run smoothly and efficiently. I am an effective problem solver who remains proactive and decisive while under pressure.

Listed skills include Customer Service, Proficient Typing Skills, Superior Computer Skills, Senior First Aid, and 22 others.