Joseph Diaz Email & Phone Number

Salt Lake City, Ut, Us

Provo, Ut, Us

- Deliver 100+ hours of new hire training increasing install revenue by 150% and service revenue by 46%- Revamp revenue training curriculum for 1,500 Vivint Smart Home technicians- Evaluate the training effectiveness of 4 revenue programs through surveys, employee interviews, and performance metrics- Create revenue training content to improve the sales performance of 1,500 employees, 100+ managers, and 15 regional managers nationwide- Work as team lead to design, develop, and deploy a Tiled micro app to deliver ongoing training and field wide communications for 1,5000 technicians with over 80% adoption

- Designed and developed effective customer service training materials for 50+ managers, utilizing principles of adult learning theory to enhance knowledge retention and application-Maintained an extensive knowledge base of 180+ articles to support over 3,000 service representatives, ensuring easy access to relevant information on customer service- Collaborated closely with Subject Matter Experts to create and deliver new and engaging training content for employee onboarding and ongoing development, utilizing Microsoft Sharepoint for streamlined content management and accessibility

Sandy, Utah, Us

- Utilized project management and task management skills to collaborate with the senior sales manager and generate custom reports, orders, and invoices for 8 clients, ensuring accuracy and timely delivery. - Demonstrated excellent project coordination and administration skills, overseeing and maintaining a backlog of 200+ tasks to forecast productivity for the next 6 months. - Directed and managed multiple projects for frontend development, ensuring timely delivery and invoicing for projects valued over $25,000, while utilizing report writing skills to provide regular updates to stakeholders.

- Developed and executed a comprehensive training strategy for over 30 language tutors, utilizing effective training and development techniques to enhance team performance and achieve successful outcomes.- Supervised and coached a team of 7+ tutors, employing 1-on-1 coaching and feedback to improve worker performance and meet training objectives.- Demonstrated training delivery skills, utilizing performance improvement strategies to enhance team performance and achieve successful outcomes.

- Created and delivered personalized language training programs that fulfilled specific client requirements for over 100 service representatives, utilizing effective delivery methods and quality management processes to ensure optimal engagement, knowledge retention, and successful outcomes. - Conducted thorough requirement analyses to prepare and facilitate online language training for 10+ business executives, tailored to their individual learning preferences, while delivering high-quality training that surpassed client expectations. - Demonstrated outstanding training management and facilitation abilities, achieving 100% client satisfaction and positive supervisor feedback from administering language training. Employed excellent training delivery skills and effective quality management processes to ensure training objectives were met and exceeded.

- Collaborated with training supervisors to implement a new Spanish language learning curriculum for volunteers, meeting and exceeding client requirements and resulting in increased customer satisfaction.- Delivered engaging and effective training to groups of 8-15 volunteers in Spanish language and cultural learning, demonstrating training delivery skills and techniques that contributed to successful client development and satisfaction.- Demonstrated creativity and innovation by revamping and introducing engaging learning activities, resulting in a 10% increase in client participation and successful training outcomes that met and exceeded client requirements.

Provo, Ut, Us

- Contributed to the successful remodeling of 50+ newly acquired properties in preparation for incoming tenants by utilizing quality management skills and collaborating with team members to ensure client requirements were met and exceeded.- Demonstrated outstanding employee training skills by training new employees in electrical technician protocol, resulting in a 2x increase in team efficiency and improved overall performance.- Utilized performance improvement techniques to train and develop 4 employees, ensuring they were equipped with the necessary skills to perform their roles and contribute to the success of the team.

Master'S Degree, Instructional Psychology & Technology

Latin American Studies Ba, International/Global Studies