Joseph Ayeolowo Email & Phone Number

Lagos State, Nigeria

Lagos

• Contact potential or existing customers to inform them about a product or service (loan) and convince them to patronize the company.• Answer questions about products or the company.• Handle grievances and disgruntled customers to preserve the company’s reputation.• Go the “extra mile” to meet sales quota and facilitate future sales.• Keep records of calls, sales and follow up with potential customers to close sales.

Lagos, Nigeria

• Contacting customers through outbound calls regarding payment of their loan in different categories• Advise customers on the repayment of their loan and the benefits of paying early, and suggest methods of payment.• Transferring offline payment paid by customers to the right sheet for the clearance team to clear it. • Engaging customers on Whatsapp platform in following up on their loan payment.• Negotiate suitable payment plans and give discounts where applicable.

Lagos, Nigeria

• Directly supervised team of 10 and has a reputation for increasing sales revenue by more that 40% in 3 months.• Directed and supervised reporting staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.• Consistently exceeded targeted sales goals and quotas through upselling and strategic customer cultivation.• Delegated assignments to staff members for continual upgrades and improvements of workflow and operational functions. • Ensured assets of the company were safeguarded by monitoring payment transactions and bank deposits, auditing cash journals and ensuring financial controls were properly executed.

Palm Avenue Mushin

• Helped over 100 customers through completing account transactions daily; identified and resolved customer’s complaints which increased the customer base. • Ensured quality services to customers and sold financial products and services to customers which build customer loyalty and increased the branched revenue.• Cross sold banks products by answering enquiries valued at over 10m a month, apprised customers of new offerings and prioritized value to push through sales barriers.

Data Analytics Fast-Track, Utiva Analytics School

Bachelor'S Degree, Psychology