Joseph Bragg Email & Phone Number

Rochester, New York Area

Rochester, New York

Oversee 9 union employees responsible for ensuring customer payments are posted to customer accounts timely and accurately across three billing systemsImprove training document and process in order to bring new employees up to speed more quicklyIdentify and implement process improvements to increase efficiency and decrease errorsCoach and counsel employees.

Rochester, New York

Documented current department processes to aid in training personnel and process improvementsImproved and maintained existing documentation process to prevent unnecessary accumulation of documents on siteBalanced daily credit card payment files at the end of the day to ensure that all payments received properly posted to customer accounts

Tonawanda, NY

Applied cash and checks to Accounts Receivable systemRecorded daily production in the accounting systemMade regular calls to customers about their past-due invoices to figure out when payment would be received

Brockport, NY

Helped Equal Opportunity Program students understand material, prepare for exams, and complete assignments for Business Law course