Joseph Martin Email & Phone Number

Houston, Texas Area

An effective leader with a track record of building effective teams and developing future leaders. A customer first and technically savvy professional specializing in multi-unit operations management offering a history of performance in top line revenue growth, favorable bad debt control, and year over year profit yield. Known for competitive and high energy approaches to accomplishing market objectives. Viewed as a go-to resource by executives and direct reports for subject matter expertise regarding operational policy, procedure, and management practices. Recognized for tackling and resolving sensitive concerns affecting business operations and customer relations. Confident and methodical while consistently exceeding expectations. A team building, culture minded individual who demonstrates success with integrity, drive, and commitment. Responsible for all operational processes including client interactions, property maintenance/chemical application scheduling and execution, equipment and fleet maintenance, and safety related training.  Strategic planning, design, and execution including bidding, purchasing, and scheduling of all property enhancements projects. Responsible for all employee relations practices including employee on boarding, coaching, counseling, and training and development within a team consisting of 8 Foremen and 60 -70 direct reports.

Hempstead, Tx

Compliance review and process improvement for a mid-sized wholesale nursery serving some of the state of Texas’s largest annual and perennial vendors. Operational review and improvement of accounts receivable practices, policy and procedure compliance, human resources and employee relations issues, and time keeping practices. Oversaw the design and implementation of all written company related policies and procedures. Managed sales accounts consisting of 25% of the Company’s sales revenue. Implementation of new payroll processes such as prompt and accurate employee time collection resulting in a reduction of capital losses by 2%.  Management of policy and procedure compliance and revision. Responsible for accounts receivable process, improvements to operations, and results. Oversaw human resources practices including employee onboarding, employee relations, time keeping, and payroll administration.

Houstn, Tx

Operational management of 12 store fronts valued at $3 million per year across a division of 12 store fronts in the Houston, TX area. Products sold consisted of financial assistance tools such as short-term loans, money transfer services, and alternate checking account solutions. Enhanced multiple branches to favorable profit positions from loss positions i.e.: 37% year over year profit yield versus -2% the previous year. Ranked 2nd in a Zone of 32 Divisions in year over year Gross Profit yield in Quarter 4 of 2015. Ranked 3rd in the Zone in year over year Gross Profit yield in Quarter 3 of 2015. Ranked 1st in revenue performance out of 180 division in the Continental US for revenue, gross profit, and bad debt reduction in 2014.  Responsible for the financial impact to the Division through controllable and non-controllable budget expenses.  Conducted weekly, monthly, and yearly compliance audits and performance reviews at each of the 12 branches under my scope of responsibility. Responsible for conducting monthly and quarterly meetings with management teams to review operational policy and key performance indicator performance reviews. Oversaw new product launches and drove ancillary product sales. Responsible for all employee relations practices including employee onboarding, coaching, counseling, and training and development within a team consisting of 1 Area Manager, 12 Branch Managers, and 35 direct reports.

Basic Skills And Developmental/Remedial Education, 3.5 Gpa

High School Graduate, 3.6 Gpa