Solutions Engineer
CurrentAutomated Monthly Recurring Billing System - Led the full automation of DataRemote's monthly recurring billing process, handling over $500,000 in revenue per month. - Designed, developed, and maintained a billing database that tracks over 500,000 devices, including sales orders, shipments, usage data, customer information, rates, and monthly billing details.Developed Operations Portal Web Application - Built an internal web application to streamline customer onboarding into the billing system. - Enabled tracking of billing metrics by month, customer, and individual device. - Integrated tools for setting and updating customer rates, maintenance periods, and warranty terms. - Automated device IMEI registration with Verizon and AT&T upon shipment, along with full licensing and collection assignment via DataRemote's Device Management Platform.Designed and Managed DataRemote’s Company Website - Enhanced SEO rankings through content optimization, performance improvements, caching strategies, and compression techniques. - Utilized CRM tools like PipeDrive and SendGrid to improve customer acquisition. - Integrated Google Search Console and Analytics to monitor real-time performance and page experience metrics. - Created and maintained business profiles on Google and Bing, increasing company visibility.Developed Power BI Dashboards & Reports for Business Insights - Designed dashboards to visualize monthly billing, customer growth, device activations, usage metrics, revenue trends, and customer support ticket resolution metrics. - Automated email reporting for key stakeholders, providing real-time insights on customer support ticket resolution statuses. - Developed forecasting tools to predict inventory depletion rates based on weekly device activations and usage trends.
