Joseph Cole Email & Phone Number

Holland, Michigan, United States

Leading small team of system analysts in supporting and developing business applications to support company's needs.

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

• Administering Active Directory, Google G-Suite, switches and wireless devices, Webtracks ticketing system and inventory, endpoints, point of sale, new staff onboarding, and service desk• Reduced yearly update time by 50% for our Centaman POS/CRM system comprised of multiple servers and 70 client machines• Automated regular tasks using Group Policy such as client printer installation resulting in a 96% reduction in time spent on this task• Setup IT department workflows in Webtrack, including UDFs to customize data collection, reporting, and documentation of SOPs• Worked with vendors to resolve an integration issue between the POS/CRM system and the Wordfly messaging system• Wrote Powershell script querying 14 virtual machines to confirm installed applications prior to new server migration • Managed inter-departmental projects including transitioning from paper to digital note taking, mobile transactions, and sign-in kiosks

Terre Haute, Indiana Area

• Managed a decentralized network of Mac/Windows computers, AV recording servers, and high fidelity medical simulators (running Windows OS)• Trained and supervised an IT intern and 15 part-time staff• Standardized technical operations by writing policies and standard operating procedures • Developed a sign in process using Google Forms and Javascript which included an automated confirmation email

Terre Haute, Indiana Area

Assisted the Technical Support Specialist with the management of a decentralized network of Mac/Windows computers, AV recording servers, and high fidelity medical simulators (running Windows OS)

Terre Haute, Indiana Area

• Served as a programmer using Google’s Android App Inventor environment to create mobile apps for various uses and organizations.• Led a team of 4 programmers and 1 graphic designer in creating an app for the local chapter of the United Way • Created app for local church to disseminate information to their congregation