Joseph Conery Email & Phone Number

London, Gb

- Migrated of 550+ users from Fitch Connect to Fitch Ratings PRO/BMI, increasing total active users by 1% and key content views by 4% YoY- Collaborated with Product Managers and cross-functional teams (engineering, design, and sales) to prioritize and execute new features based on customer feedback, aligning product features with business goals and customer needs- Spearheaded the implementation of SalesLoft, partnering with Sales Enablement and CSM leadership to evaluate, test, and ensure seamless integration, enhancing team productivity- Facilitated client feedback sessions to understand problems and identify "jobs to be done," improving user experience and addressing client workflow challenges with tailored recommendations - Conducted detailed usage data analysis using business intelligence tools and LLM models to identify trends and user habits, providing actionable insights for personalized customer engagement initiatives- Communicated findings and insights to both technical and non-technical stakeholders, contributing to informed decision-making processes and optimizing KPIs to measure the impact of customer success initiatives

Chestnut Hill, Massachusetts, Us

- Assists with the recruitment and selection process of prospective MBA students, including interviewing, conducting information sessions, and reviewing applications.- Coordinates campus visits and tours for prospective MBA students.- Responds to inquiries from prospective students via phone, email, and in-person.- Collaborates with other departments, such as financial aid and student services, to ensure a smooth admissions process for prospective students.

Carlsbad, Ca, Us

- Developed a product strategy leveraging golfer interviews, surveys, and retailer data to increase total golf ball market share by .11% and increase profit by $2.2 million- Led collaborative sessions with stakeholders from Research & Product Development, Manufacturing, Marketing, and Sales, successfully identifying and addressing product and capacity constraints.- Conducted extensive golfer market research, including surveying more than 3,000 golfers, conducting interviews with PGA professionals, and facilitating round table discussions with Titleist Golf Ball Fitters- Analyzed company financials, manufacturing reports, and third-party data to identify potential opportunities and threats to the Titleist golf ball business- Presented the 5-year product strategy to Titleist's President of Golf Ball Operations and leadership team, effectively communicating the vision and value proposition of the proposed initiatives

London, England, Gb

- Increased product adoption rate by 7% over the course of a year by monitoring and analyzing client contacts, training sessions, and product usage data using Salesforce, Tableau, and Microsoft Office Products- Collaborated with Product Management to implement two product enhancements based on user feedback and data analytics, resulting in a .6-point improvement in client NPS scores- Gathered customer insights through Salesforce and Tableau usage data, user feedback sessions, and usability tests, leading to the creation and global rollout of the two product enhancements- Successfully retained $295k of monthly subscriptions across more than 450 desktop platforms, achieving a +90% monthly retention rate throughout the 2019 calendar year- Coordinated with key stakeholders at JPMorgan, Morgan Stanley Investment Management, Fidelity, and First Republic Bank, resulting in account growth of more than 30 new desktops in 2020- Conducted 10+ weekly customer interviews, surveys, and educational sessions with desktop users to inform two product requirements, leading to a 7% increase in product adoption- Led the GLINT Action Committee and implemented a Microsoft Teams tool, reducing response time to complex client questions and driving collaboration in the Customer Success Organization- Represented the Americas on the Global Sales Advisory Council, influencing three new strategies in sales enablement methodology, Learning and Development Programs, and Technology Transformation

Toronto, On, Ca

- Maintain a book of 250+ financial professionals for annual revenue greater than $2.2 million. - Perform 15+ client value-added activities on a weekly basis to maintain high usage of financial products.- Responsible for growing sales, initial client trainings, and providing feedback for Thomson Reuters market data and trading platforms.- Partner with account management, sales, and content teams to help deliver the best client experience and improve Thomson Reuters' financial products.- Discover leads on different desks to help upsell clients on market data platforms, trading platforms, and content.- Master workflows, and gain knowledge on market trends for Wealth Managers, and Foreign Exchange Traders to offer the best consultative services for their market data platforms.- Support Thomson Reuters product proposition for JPMorgan, Goldman Sachs, and Bank of New York Mellon by working with the platform’s content and developers.

Toronto, On, Ca

Austin, Texas, Us

Fairfield, Ct, Us

Toronto, On, Ca

Fairfield, Ct, Us

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (B.S.), Accounting And Finance

Education record