Joseph Cozzens Email & Phone Number

Cincinnati, Oh, Us

Newtown, Ohio

Cincinnati Metropolitan Area

Previously enrolled as a Java coding bootcamp student at Tech Elevator. Below is a list of projects I've completed:●Vending Machine Application (Java): Modeled vending machine to dispense products based on user input, tracked inventory, logged transaction history, and developed unit tests●TEnmo Money Transfer Application: Developed a simulated secure API similar to Venmo, using MVC pattern and REST. Server-side is powered by Spring framework and incorporates Postgre SQL. Security uses JSON Web Tokens (JWT) for authentication and authorization.

Cincinnati, Ohio, United States

Elite Sales and Service: ●Handled flight logistics for elite, invite only Delta 360s as final point of contact for escalated issues●Managed corporate travel accounts for Delta and partner executives ensuring accurate tracking of flights and miles●Utilized KANA email systems to respond to escalations at behest of Vice Presidents and the CEO●Led team as point of contact for Federal Air Marshal seat assignments while issuing compensation for displaced passengers●Coordinated daily operational duties to teammates via Case Management Tools ●Generated 1M in revenue each year between 2016-2019 surpassing expected sales metrics ●Met or exceeded all monthly quality assessments New-Hire Mentor:●Organized and facilitated training material in a classroom environment for over 200 employees ●Administered floor walking and one on one coaching techniques to support front-line specialists ●Selected based on exceptional performance reviews, to travel on temporary duty assignments and train teams of over 30 specialists in regional Delta call centers Customer Experience Supervisor : ●Provided real-time assistance to front-line customer service specialists to defuse customer pain points ●Implemented policies and procedures using customer service management systems and databases with mastery●Authorized waivers and exceptions using situational flexibility partnering with Revenue Management to protect the integrity of Delta’s inventory ●Conducted daily 10-minute team huddles for 30 specialists to ensure DOT and ADA compliance●Met or exceeded all monthly quality assessments Premium Sales and Service:●Managed incoming calls for high value customers with a focus on sales and call efficiency●Qualified for Summit Club 2009 for being in the top 5% in sales company-wide

Java Web Application Development Bootcamp

A full-stack Java coding bootcamp to learn how to develop dynamic web-based software systems using the Java programming language.

Environmental Policy

Activities and Societies: WBGU-FM-Radio Host: "The Hipster Shifting-Weight Party" America Reads