My Sales and Customer Exp. role has evolved and now also oversees day-to-day operations across our network of over 20 airports.Ensuring Passenger and Ground Services are optimized for efficiency, compliance, and high-quality service is my focus. This involves overseeing all operations related to passenger handling, ground handling, and other services, ensuring that our teams work in sync to deliver an exceptional experience for passengers and our airline customers alike.Daily activities include staffing, safety compliance, on-time performance, customer service standards, contract negotiations and process enhancements.Working closely with both internal teams and external service providers, I remain dedicated to ensure that we deliver exceptional value to passengers and airline customers alike, while always looking for opportunities to grow and expand our company.

Plan and execute strategies to increase our market share and positioning in the ground handling business but most important ensuring our customers receive upgraded services with a permanent focus on safety, customer experience and cost containment. Our Customer's, both our airline customers and employees, are our priority and making sure both are completly satisfied, is my daily objective.

- Passionate about connecting individuals and companies to cultivate valuable partnerships that drive mutual growth and innovation.- Strategic Management & Consulting focused on the overall Customer Experience & Operational areas.

Employed from the first day, even before the company had a commercial name or aircraft, I have consistently focused on achieving cost reduction, on-time performance, and delivering the best customer experience possible.In my role, I lead and mentor a team of direct reports, overseeing daily operations across more than 40 airports in Mexico and the United States. My key responsibilities include:On-Time PerformanceCustomer ServiceStaffing and BudgetingSafety ComplianceAdditionally, my role included the negotiation and administration of airport facilities, including ticket counters, office spaces, and ramp areas, as well as overseeing ground handling and hotel contracts.I am comitted to instilling the core values and culture of Volaris within our operations and our airport network, whether through direct hires or outsourced staff.

Responsible for leading the administration, operation, and staffing of more than 20 airports by aligning day-to-day operations with the company’s strategic vision.

Mexican Charter Airline operating in Mexico as well as in the United States.

Airport Manager JFKOperatons Manager USA - Sales & Airport Operations

Responsible for marketing, selling and operating the cargo operation at JFK Intl Airport.