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Joseph Davis is listed as Associate Team Lead | Google IT Support certified | Healthcare IT Support certified | Building smiles by solving problems | I love troubleshooting | Email | Chat | zendesk | phone | Salesforce at Zedd Customer Solutions Inc., a company with 190 employees, based in Scarborough, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Joseph Davis.
Joseph Davis previously worked as Associate Team Lead at Zedd Customer Solutions Inc. and Technical Sales Representative at Zedd Customer Solutions Inc.. Joseph Davis holds Bachelor'S Degree, Electronics And Communications Engineering from Snmimt.
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Always treat every customer as a friend. Willing to help others in finding a resolution. With a total of 5 years of experience in email, chat support, I was able to make a million smiling faces. Always trying to be friendlier, and empathetic towards the customers. Currently focusing on expanding my IT technical support skills. With a passion for IT Tech Support, I recently completed IT Support Specialisation from Google and Healthcare IT Support Specialisation from Johns Hopkins University. Got hands-on experience with Zendesk and Slack and was able to achieve multiple performance awards during my carrier.
Listed skills include Leadership, Information Technology, Active Directory, Computer Hardware, and 32 others.
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A career timeline built from the work history available for this profile.
Toronto, Ontario, Canada
- Handling a team of 15 customer service agents.- Training and coaching the team members.- Developing and implementing customer service strategies. - Report the team's performance to senior management.- Respond to Level 2 escalations, resolve high-level complaints immediately, and maintain the highest customersatisfaction to build the company's good.
Toronto, Ontario, Canada
- Providing technical product support for North American client- Handling 40 calls per shift as per the SLA- Experience working in Salesforce, MiTel phone system, Ring central and office 365- Handling questions regarding warranty and troubleshooting the products- A good team player who always go beyond the best for the team
Bengaluru, Karnataka, India
Kochi, Kerala, India
Kochi, Kerala, India
- Review, negotiate processes requisition on a daily basis- Discussion with suppliers to obtain product or service information like price, availability, and delivery schedule- Maintain procurement records like items purchased, cost, delivery, product quality, and inventories- Conduct quality checks for the items purchased and take corrective actions..
Kochi, Kerala, India
- Assembling PC as per the customer requirements- Delivering the computers to various clients' site- Ability to conduct research into PC issues and products as required.- Able to read and understand technical manuals, procedural documentation, and OEM guides
Other employees you can reach at zeddsolutions.com. View company contacts for 190 employees →
Chitrica Pandith
Colleague at Zedd Customer Solutions Inc.
Toronto, Ontario, Canada, Canada
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Arshy Ahmad
Colleague at Zedd Customer Solutions Inc.
Nigeria, Nigeria
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Christie Russell
Colleague at Zedd Customer Solutions Inc.
North Bay, Ontario, Canada, Canada
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Suthakaran Kumarasamy
Colleague at Zedd Customer Solutions Inc.
Canada, Canada
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Shrithika Narendran
Colleague at Zedd Customer Solutions Inc.
North York, Ontario, Canada, Canada
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PM
Paula May Peralta Sermona
Colleague at Zedd Customer Solutions Inc.
Ontario, Canada, Canada
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KL
Kevin Lyew
Colleague at Zedd Customer Solutions Inc.
Toronto, Ontario, Canada, Canada
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Bowshena Suntharalingam
Colleague at Zedd Customer Solutions Inc.
Toronto, Ontario, Canada, Canada
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SD
Stephen Daniel
Colleague at Zedd Customer Solutions Inc.
Oshawa, Ontario, Canada, Canada
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NY
Nada Youssef
Colleague at Zedd Customer Solutions Inc.
Toronto, Ontario, Canada, Canada
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Quick answers generated from the profile data available on this page.
Joseph Davis works for Zedd Customer Solutions Inc..
Joseph Davis is listed as Associate Team Lead | Google IT Support certified | Healthcare IT Support certified | Building smiles by solving problems | I love troubleshooting | Email | Chat | zendesk | phone | Salesforce at Zedd Customer Solutions Inc..
Joseph Davis is based in Scarborough, Ontario, Canada while working with Zedd Customer Solutions Inc..
Joseph Davis has worked for Zedd Customer Solutions Inc., 24-7 Intouch, Sutherland, Aman Traders, and Comtech Systems & Solutions.
Joseph Davis's colleagues at Zedd Customer Solutions Inc. include Chitrica Pandith, Arshy Ahmad, Christie Russell, Suthakaran Kumarasamy, and Shrithika Narendran.
You can use AeroLeads to view verified contact signals for Joseph Davis at Zedd Customer Solutions Inc., including work email, phone, and LinkedIn data when available.
Joseph Davis holds Bachelor'S Degree, Electronics And Communications Engineering from Snmimt.
Joseph Davis is listed with skills including Leadership, Information Technology, Active Directory, Computer Hardware, Service Desk, Windows, Online Support, and Office 365.
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