Joseph Connolly Email & Phone Number

Atkinson, Nh, Us

Atlanta, Georgia, Us

Merrimack, Nh, Us

Chicago, Illinois, Us

Londonderry, Nh, Us

* Managing vendor selection and implementation of CPQ with Salesforce. * Defining options to complete Quote to Cash with Salesforce to Sage ERP integration.

Burlington, Ma, Us

* Manage web content developers insuring content from marketing and sales is published on time.* Salesforce CRM Administrator leading Salesforce CPQ integration with SAP.* Scrum Master for website development of two ecommerce websites with offshore development teams.* Implemented migration from internal agile tracking system to corporate Jira instance.* Implemented move to cloud based PMO tool.* Replaced an expensive web chat system with a cloud based option that reduced costs by 90% and integrated into Salesforce.* Manage KPI reporting.* Chosen to manage special projects including Office 365 migration and divisions PCI Compliance.* Volunteered as a representative for our division to simplify and improve the internal trouble reporting experience on the Service Now platform.* Integrated HubSpot to Salesforce to eliminate legacy lead tracking system.* Migrated physical data storage to cloud based storage to simplify data sharing between divisions.

Tallahassee, Fl, Us

* Lead business analyst for migration of multiple Salesforce implementations.* Interface with all business users to define user stories and reporting needs.* Worked with sales to migrate Cloud 9 reporting to Oracle Big Data platform to reduced cycle times.

Dover, New Hampshire, Us

* Managed medium to large projects with 5 to 20 team members.* Scrum Master for three onshore and offshore development teams.* Worked closely with internal and external clients and technology staff to define platform/applications strategy for current and future features.* Managed a proof of concept for a virtual desktop. * Participated in instituting ITIL V3

Houston, Texas, Us

*Migrated Sugar CRM to Salesforce Platform to enable additional functionality for sales and customer service.* Led three scrum teams in developing website, internal applications and social media platforms.* Led teams from sales, marketing, partners to create user stories and epics to keep sprints on time and at or under budget.* Managed creation and market launch of iPad/iPhone and Android app and Facebook gaming platform.* Created software as a service solution for Pepsi Scan at School program at 30% under budget.* Scrum Master for 2 agile teams and an offshore development group.* Partnered with coworkers to deploy 3500 recycling kiosks for Whole Foods Markets and Pepsi.* Created a customized ERP system that integrated to multiple vendors to reduce cycle times by 30%.* Due to resource issues took on addition duties including Customer Service Manager and Purchasing Manager managing a team of 12.

* Reduced kiosk costs by 30% through collaborations with alternate vendors to develop new kiosk design.* Cut installation cost in half by creating database of installation technicians.* Enabled remote kiosk access for software upgrades and troubleshooting, eliminating need to purchase $50K+ commercial software, by implementing open source software.* Collaborated with development team to create kiosk program that allowed customers to load multimedia ads and generated automatic bills.

Dallas, Tx, Us

* Won AT&T Leading Legends Award for managing creation of customer ordering and billing web portal from concept to production in just 90 days. * Enabled web portal to grow from handling 200 to 20K transactions per month by managing migration of legacy system to this new web-based application.* Reduced development budget by $3M by outsourcing portal development to vendor group that is now an AT&T Preferred Supplier.* Ensured on-time, zero-defect deployment and optimal system performance with 99.999% availability maintained throughout tenure by creating and instituting service delivery process and defining vendor service level agreements.

Dallas, Tx, Us

* Reduced trouble calls 35% by implementing new customer support process.* Deployed enterprise workflow management/network testing system to 3000 users.* Reduced system software errors 25%.* Supported corporate reengineering initiative that reduced maintenance centers from 100 to 2.

Dallas, Tx, Us

* Increased professional services revenue 30%.* Partnered with sales team that resulted in a $2 million dollarcontract.* Lead engineer for successful ISO 9000 certification.* Instituted customer support database that reduced mean time to repair by 45%.

Cetificate, Cumputer Technology

Businnes Administration