Joseph Derse (Jd) Email & Phone Number

Arlington Heights, Illinois

Output various reports across multiple industries on daily basis.

Eden Prairie, Minnesota

• Document user reported issues, delegate tasks, and escalate urgent issues to proper team members.
• Test, document, and submit software bugs.
• Preform CRUD operations daily and conduct ETL operations weekly in Postgres SQL.
• Daily interaction with Crystal Reports, Ubuntu Linux, and XML
• Analyze technical performance and problems with analytical reports.
• Integrate Customers between our software and Quick Books and troubleshoot errors.

Eagan, MN

• Field 20 to 30 support calls per day in an efficient and accurate manner.
• Test, document, and submit software bugs.
• 2 years of SQL programming including querying, procedure writing/debugging, and data modification.
• 2 years experience in SQL Server Profiler, SSRS, Active Directory, Microsoft SQL Server 2008 and 2012.
• Create, QA, and apply custom SQL procedures and triggers.
• Closed the highest number of cases in 2013.

Greater Minneapolis-St. Paul Area

• Reached out to customers over the phone on a daily basis to address support issues
• Analyzed issues and sent results to development team
• Scheduled additional training on request of customer
• Established as point of contact for any customer requests and questions

Greater Minneapolis-St. Paul Area

• Worked with spider crawl web product that found misspellings and broken links on websites.
• Provided customers knowledge regarding product
• Introduced new customers to products provided using excellent customer service
• Worked in multiple markets and industry cultures to provide solutions to daily website maintenance problems
• Called prospective customers on daily basis to introduce them to the product

Brookfield, WI

• Used excellent multitasking skills to provide superb customer service to multiple customers at one time
• Quickly learned latest trends and fashions fashions and trends surrounding shoes
• Developed lasting relationships with reoccurring customers
• Consistently produced best metrics for part-time employee

Milwaukee, WI

Employed by a large non-profit organization to perform intake interviews and assessments of clients new to or familiar with the Criminal Justice System of Milwaukee County. I conducted in-depth interviews in both Spanish and English.

Wauwatosa, WI

• Further training on patrol tactics in a mall environment
• Developed skills for accident awareness by spotting safety hazards in the mall area,
• Enforced mall and Wauwatosa City regulations, and working with the local Wauwatosa Police Department daily to provide a safe environment for mall patrons

Winona, MN

• Clean and organize kitchen area.
• Coordinate with kitchen staff for efficient operations.
• Preform duties as fast as possible to provide excellent service to customers.

Winona, Minnesota

• Trained in patrolling tactics
• Received Certification for First Aid, CPR, and use of portable defibrillator
• Trained to handle emergency situations with tact
• Trained in Conflict Resolution

Criminal Justice/Spanish, Criminal Justice And Spanish Linguistics

Activities and Societies: Intervarsity, H2O, Pleasant Valley Church, Middle School Ministries, Breathe, Rugby, Soccer, Volunteer work.

Education record

Activities and Societies: Nationally ranked Constitutional Debate Team, Drama Club, Choir, Wrestling team