Joseph Derse (Jd) Email & Phone Number

Arlington Heights, Illinois

Output various reports across multiple industries on daily basis.

Eden Prairie, Minnesota

• Document user reported issues, delegate tasks, and escalate urgent issues to proper team members.• Test, document, and submit software bugs.• Preform CRUD operations daily and conduct ETL operations weekly in Postgres SQL. • Daily interaction with Crystal Reports, Ubuntu Linux, and XML• Analyze technical performance and problems with analytical reports. • Integrate Customers between our software and Quick Books and troubleshoot errors.• Integrate Customers with NOAH… Show more • Document user reported issues, delegate tasks, and escalate urgent issues to proper team members.• Test, document, and submit software bugs.• Preform CRUD operations daily and conduct ETL operations weekly in Postgres SQL. • Daily interaction with Crystal Reports, Ubuntu Linux, and XML• Analyze technical performance and problems with analytical reports. • Integrate Customers between our software and Quick Books and troubleshoot errors.• Integrate Customers with NOAH audiology software. • Update and maintain Canadian hearing aid product list provided to all Canadian clients.• Train team members and customers alike in current software and database structure. Show less

Eagan, Mn

• Field 20 to 30 support calls per day in an efficient and accurate manner.• Test, document, and submit software bugs.• 2 years of SQL programming including querying, procedure writing/debugging, and data modification.• 2 years experience in SQL Server Profiler, SSRS, Active Directory, Microsoft SQL Server 2008 and 2012. • Create, QA, and apply custom SQL procedures and triggers.• Closed the highest number of cases in 2013.• Highly rated by customers for work… Show more • Field 20 to 30 support calls per day in an efficient and accurate manner.• Test, document, and submit software bugs.• 2 years of SQL programming including querying, procedure writing/debugging, and data modification.• 2 years experience in SQL Server Profiler, SSRS, Active Directory, Microsoft SQL Server 2008 and 2012. • Create, QA, and apply custom SQL procedures and triggers.• Closed the highest number of cases in 2013.• Highly rated by customers for work professionalism and timely resolution of issues.• Assist users in processing multiple aspects of payroll and billing including check processing and invoicing.• Train customers on software functionality and provide solutions to workflow problems on a daily basis. Show less

Greater Minneapolis-St. Paul Area

• Reached out to customers over the phone on a daily basis to address support issues• Analyzed issues and sent results to development team• Scheduled additional training on request of customer• Established as point of contact for any customer requests and questions

Greater Minneapolis-St. Paul Area

• Worked with spider crawl web product that found misspellings and broken links on websites.• Provided customers knowledge regarding product • Introduced new customers to products provided using excellent customer service• Worked in multiple markets and industry cultures to provide solutions to daily website maintenance problems• Called prospective customers on daily basis to introduce them to the product

Brookfield, Wi

• Used excellent multitasking skills to provide superb customer service to multiple customers at one time• Quickly learned latest trends and fashions fashions and trends surrounding shoes• Developed lasting relationships with reoccurring customers• Consistently produced best metrics for part-time employee

Milwaukee, Wi

Employed by a large non-profit organization to perform intake interviews and assessments of clients new to or familiar with the Criminal Justice System of Milwaukee County. I conducted in-depth interviews in both Spanish and English.

Wauwatosa, Wi

• Further training on patrol tactics in a mall environment • Developed skills for accident awareness by spotting safety hazards in the mall area, • Enforced mall and Wauwatosa City regulations, and working with the local Wauwatosa Police Department daily to provide a safe environment for mall patrons

Winona, Mn

• Clean and organize kitchen area.• Coordinate with kitchen staff for efficient operations.• Preform duties as fast as possible to provide excellent service to customers.

Winona, Minnesota

• Trained in patrolling tactics• Received Certification for First Aid, CPR, and use of portable defibrillator • Trained to handle emergency situations with tact• Trained in Conflict Resolution

Criminal Justice/Spanish, Criminal Justice And Spanish Linguistics

Activities and Societies: Intervarsity, H2O, Pleasant Valley Church, Middle School Ministries, Breathe, Rugby, Soccer, Volunteer work.

Education record

Activities and Societies: Nationally ranked Constitutional Debate Team, Drama Club, Choir, Wrestling team