Joseph Peri Email & Phone Number

Phillipsburg, Nj, Us

Provide exceptional customer service, assisting with sales and resolving issues.● Manage daily operations, including inventory control, cash handling, andopening/closing procedures.● Supervise and train staff, ensuring adherence to company policies and fostering apositive work environment.● Support sales initiatives by offering product knowledge and driving upsellopportunities.● Float between multiple store locations to ensure consistent operations andmanagement support.

As a POS Specialist at Shift4's remote help desk call center in Center Valley, PA, I provide exceptional support to restaurants and hotels with their POS systems and credit card sales. With a focus on delivering prompt and effective solutions, I handle a variety of responsibilities to ensure seamless operations for our clients.Customer-Centric Support: Attentively listen to customers' concerns, empathize with their challenges, and establish rapport to foster positive interactions and build trust.System Improvement Recommendations: Identify areas for system enhancement and recommend changes to improve performance, efficiency, and user experience.Diagnostic Expertise: Utilize probing questions and diagnostic techniques to identify root causes of issues reported by customers, leading to accurate and effective problem resolution.Multi-Channel Communication: Manage incoming calls, emails, chats, and tickets from clients, providing timely responses and assistance to address their needs and inquiries.Call Center Operations: Thrive in a fast-paced call center environment, effectively managing a high volume of customer interactions while maintaining professionalism and composure.

Hunterdon County, New Jersey, United States

As the IT Manager at Basil Bandwagon, I am responsible for managing all aspects of technology and information systems within the organization. My role involves:Maintaining and troubleshooting all technology equipment in the stores, including computers, printers, and point-of-sale systems.Ensuring the smooth operation of network infrastructure, including routers, switches, and wireless access points.Managing the Google suite, including email and password administration for staff, managers, and owners.Collaborating with external vendors and service providers to resolve technical issues and implement system upgrades.Implementing data security measures to protect customer information and sensitive company data.Conducting regular backups and disaster recovery planning to minimize the risk of data loss.Training employees on the proper use of technology systems and software.Keeping up-to-date with industry trends and emerging technologies to identify opportunities for improvement.

As an Inventory Specialist at Basil Bandwagon, I play a crucial role in maintaining accurate inventory levels and ensuring efficient product management. My responsibilities include:Conducting regular inventory counts and reconciling discrepancies to maintain accurate stock records.Monitoring product expiration dates and implementing proper rotation to minimize waste and ensure product freshness.Collaborating with suppliers and vendors to ensure timely and accurate product deliveries.Assisting with receiving and inspecting incoming shipments, verifying product quality and quantity.Organizing and maintaining storage areas to maximize space utilization and facilitate easy access to products.Utilizing inventory management software and systems to track stock movement and generate reports.Analyzing sales data and trends to identify fast-selling products and optimize inventory levels.Collaborating with the purchasing team to forecast demand and ensure appropriate stock levels.

Hunterdon County, New Jersey, United States

As the manager, at a high-volume organic/natural food and supplement store, I am responsible for overseeing the store's operations and ensuring a smooth closing process. I manage a team of about ten employees per shift and handle various tasks related to staff, store, and financial management. My key responsibilities include:Conducting end-of-night audit procedures to ensure accuracy in cash handling and register reconciliation.Managing overall inventory and maintaining product expiration dates to minimize waste and ensure product freshness.Coordinating with suppliers and vendors to replenish stock and manage inventory levels effectively.Addressing customer inquiries, concerns, and complaints to ensure exceptional customer service.Collaborating with other managers to streamline store operations and improve efficiency.Training and mentoring new employees to maintain high standards of performance and customer satisfaction.

As a Bank Teller at Fulton Bank, a high-volume financial institution, I played a pivotal role in providing excellent customer service and facilitating various financial transactions. During my time in this position, I focused on delivering exceptional service and building strong customer relationships. Key responsibilities included:Worked in a fast-paced, high-volume financial institution, serving as a front-line representative and providing quality customer service to individuals and businesses.Acted as a sales ambassador, promoting and selling a range of bank products, including different bank accounts, credit cards, online banking, and safe deposit boxes.Directed customers to platform bankers for more advanced financial products, tailoring recommendations to suit their specific needs.Conducted financial transactions accurately and efficiently, including deposits, withdrawals, check cashing, and account inquiries.Built and nurtured customer relationships, ensuring personalized service and understanding their financial goals and needs.Maintained strict attention to detail while recording all transactions to ensure accuracy and compliance with banking policies and procedures.Responded to customer inquiries and resolved issues promptly, providing guidance and solutions as required.Adhered to security protocols and privacy regulations, ensuring the confidentiality and integrity of customer information.Collaborated with team members to maintain a smooth and efficient banking operation, assisting in various tasks as needed.Stayed up to date with product knowledge, industry trends, and regulatory changes, ensuring compliance and offering informed advice to customers.Through my dedication to exceptional customer service, attention to detail, and a strong sales focus, I contributed to the overall success of Fulton Bank, enhancing customer satisfaction and maintaining a high standard of financial service.

Lebanon, New Jersey

As a Guest Service Representative at Courtyard by Marriott, I played a vital role in ensuring exceptional guest experiences. With a focus on providing outstanding customer service and efficient operations, I handled various responsibilities to enhance guest satisfaction. Conducting Night Audit procedures, ensuring accurate accounting and reporting of daily transactions.Generating "Breakout" reports for the housekeeping department, facilitating efficient room cleaning and turnover.Assisting with event planning, coordinating logistics and ensuring seamless execution.Checking guests into the hotel, providing a warm and friendly welcome.Processing credit card transactions for guest room charges and purchases, maintaining accuracy and confidentiality.Assisting guests with setting reservations, ensuring their specific needs and preferences were met.Throughout my tenure, I consistently upheld the high standards of Courtyard by Marriott, contributing to the overall success of the hotel and ensuring a pleasant and memorable experience for every guest.

Bethlehem. Pa

As a Cage Cashier at Sands Casino Resort Bethlehem, a premier entertainment destination situated on the site of the historic Bethlehem Steel plant in Eastern Pennsylvania, I played a vital role in providing efficient and accurate financial services within the casino's cage area. Working in a fast-paced and dynamic environment, I handled various responsibilities related to handling high amounts of money, chip bank operations, jackpot payouts, and customer service.Chip Bank Duties: Creating fills and accepting credits for table games, ensuring accurate balances of the chip bank at the end of each shift, providing the cashier windows with chips, and crediting the overflow as required.Jackpot Duties: Selling chips to poker dealers, paying out large jackpots to slot attendants for winning patrons, and handling cashing out of tips and toke boxes for wait staff and poker dealers, which often involved significant amounts of money.Teller Duties: Cashiering responsibilities such as cashing out patrons' payout slips, processing lottery redemptions, making change, and providing excellent customer service, including handling high-value transactions.Working as a Cage Cashier at Sands Casino Resort Bethlehem, I gained experience in handling and safeguarding substantial amounts of money with the utmost accuracy and integrity. My commitment to maintaining strict financial controls and delivering exceptional customer service ensured a positive and secure gaming experience for our valued guests.

Bartonsville, Pennsylvania

As a Front Desk Associate at Hampton Inn & Suites, I played a crucial role in providing excellent guest service and ensuring smooth hotel operations. With a focus on guest satisfaction and efficient front desk management, I handled various responsibilities to create a welcoming and comfortable environment for guests. These included:Checking guests into the hotel, ensuring a seamless and friendly arrival experience.Processing credit card transactions for guest room charges and purchases, ensuring accuracy and confidentiality.Assisting guests with setting reservations, understanding their specific needs and preferences.During my time at Hampton Inn & Suites, I consistently upheld the highest standards of hospitality, contributing to the overall success of the hotel and ensuring a pleasant stay for every guest.

Easton, Pennsylvania

As a Shipping Clerk at Sussex Wire, a leading company specializing in the design, manufacturing, and distribution of highly-engineered, specialty metal parts and components, I played a crucial role in the efficient and accurate management of shipping, receiving, and inventory. Working in a dynamic manufacturing environment, I fulfilled various responsibilities to ensure the smooth flow of products. These included:Weighing out the proper amount of product for customer shipments and storage, ensuring accurate measurements and adherence to customer requirements.Utilizing appropriate software to process and record shipments, receipts, and product information, maintaining accurate and up-to-date records.Managing shipping, receiving, and inventory processes, coordinating with internal teams and external logistics providers to ensure timely and accurate delivery of products.During my tenure at Sussex Wire, I demonstrated strong attention to detail and adherence to quality standards, contributing to the overall efficiency of the shipping and inventory management operations.

Mansfield, Nj

(Formerly Hudson City Savings bank)Customer Service: Building strong customer relationships by providing excellent service and addressing customer inquiries and concerns related to financial transactions.Accurate Transaction Recording: Ensuring precise recording of all transactions, including deposits, withdrawals, check cashing, and other financial activities, while adhering to bank policies and procedures.Team Management: Managing a team of four tellers, overseeing their activities, and providing guidance and support to ensure efficient and accurate transaction processing.Training: Conducting training sessions for new tellers to enhance their understanding of banking procedures, customer service standards, and regulatory compliance.Scheduling: Managing the teller schedule to ensure adequate coverage during operational hours and to meet customer needs effectively.During my seven years as a Head Teller at M&T Bank, I gained extensive experience in providing exceptional customer service, maintaining accurate transaction records, and effectively managing a team of tellers. My dedication to delivering superior financial services and building strong customer relationships contributed to the bank's commitment to serving the community.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Hotel and Restaurant Management Club Travel Club

Associate Of Arts - Aa, Business Administration And Management, General