Joseph Peri

Joseph Peri Email and Phone Number

Member Service Representative @ TruMark Financial Credit Union
Phillipsburg, NJ, US
Joseph Peri's Location
Phillipsburg, New Jersey, United States, United States
About Joseph Peri

Versatile and results-driven professional with a track record of driving operational excellence and delivering exceptional customer experiences. With a diverse background spanning inventory management, customer service, and IT roles, I bring a unique blend of skills and expertise to contribute to organizational success.In my role as an IT Manager, I have gained valuable experience in managing all aspects of technology and information systems within organizations. I have successfully maintained and troubleshooted technology equipment, including computers, printers, and point-of-sale systems, ensuring uninterrupted operations. Additionally, I have ensured the smooth operation of network infrastructure, collaborating with external vendors to resolve technical issues and implement system upgrades.While I am still relatively new to the IT field, I have quickly adapted and showcased my ability to learn and grow in this dynamic industry. I have effectively managed the Google suite, including email and password administration, enabling efficient communication and collaboration for staff, managers, and owners. I have also implemented data security measures to protect customer information and sensitive company data, ensuring compliance with industry regulations.My strong analytical skills have been instrumental in identifying opportunities for improvement through staying up-to-date with industry trends and emerging technologies. By leveraging my knowledge of inventory management, I have helped optimize IT systems to streamline processes and enhance efficiency. I am eager to continue expanding my IT expertise and contributing to the integration of technology solutions that drive organizational success.As a collaborative team player with excellent communication skills, I work effectively with colleagues and stakeholders to achieve shared goals. I am adaptable and thrive in fast-paced environments, leveraging my problem-solving abilities to overcome challenges and drive continuous improvement.Seeks opportunities to leverage my diverse skill set and contribute to a dynamic organization that values exceptional customer service, operational efficiency, and IT integration. Let's connect and explore how my passion, adaptability, and growing IT expertise can make a positive impact on your team.

Joseph Peri's Current Company Details
TruMark Financial Credit Union

Trumark Financial Credit Union

View
Member Service Representative
Phillipsburg, NJ, US
Employees:
370
Joseph Peri Work Experience Details
  • Trumark Financial Credit Union
    Member Service Representative
    Trumark Financial Credit Union
    Phillipsburg, Nj, Us
  • Sherwin-Williams
    Assistant Manager/Floating Manager
    Sherwin-Williams Feb 2024 - Present
    Provide exceptional customer service, assisting with sales and resolving issues.● Manage daily operations, including inventory control, cash handling, andopening/closing procedures.● Supervise and train staff, ensuring adherence to company policies and fostering apositive work environment.● Support sales initiatives by offering product knowledge and driving upsellopportunities.● Float between multiple store locations to ensure consistent operations andmanagement support.
  • Shift4
    Pos Support Representative
    Shift4 Sep 2023 - Feb 2024
    As a POS Specialist at Shift4's remote help desk call center in Center Valley, PA, I provide exceptional support to restaurants and hotels with their POS systems and credit card sales. With a focus on delivering prompt and effective solutions, I handle a variety of responsibilities to ensure seamless operations for our clients.Customer-Centric Support: Attentively listen to customers' concerns, empathize with their challenges, and establish rapport to foster positive interactions and build trust.System Improvement Recommendations: Identify areas for system enhancement and recommend changes to improve performance, efficiency, and user experience.Diagnostic Expertise: Utilize probing questions and diagnostic techniques to identify root causes of issues reported by customers, leading to accurate and effective problem resolution.Multi-Channel Communication: Manage incoming calls, emails, chats, and tickets from clients, providing timely responses and assistance to address their needs and inquiries.Call Center Operations: Thrive in a fast-paced call center environment, effectively managing a high volume of customer interactions while maintaining professionalism and composure.
  • Basil Bandwagon Natural Market
    It Specialist
    Basil Bandwagon Natural Market Oct 2022 - Sep 2023
    Hunterdon County, New Jersey, United States
    As the IT Manager at Basil Bandwagon, I am responsible for managing all aspects of technology and information systems within the organization. My role involves:Maintaining and troubleshooting all technology equipment in the stores, including computers, printers, and point-of-sale systems.Ensuring the smooth operation of network infrastructure, including routers, switches, and wireless access points.Managing the Google suite, including email and password administration for staff, managers, and owners.Collaborating with external vendors and service providers to resolve technical issues and implement system upgrades.Implementing data security measures to protect customer information and sensitive company data.Conducting regular backups and disaster recovery planning to minimize the risk of data loss.Training employees on the proper use of technology systems and software.Keeping up-to-date with industry trends and emerging technologies to identify opportunities for improvement.
  • Basil Bandwagon Natural Market
    Inventory Specialist
    Basil Bandwagon Natural Market Oct 2022 - Sep 2023
    As an Inventory Specialist at Basil Bandwagon, I play a crucial role in maintaining accurate inventory levels and ensuring efficient product management. My responsibilities include:Conducting regular inventory counts and reconciling discrepancies to maintain accurate stock records.Monitoring product expiration dates and implementing proper rotation to minimize waste and ensure product freshness.Collaborating with suppliers and vendors to ensure timely and accurate product deliveries.Assisting with receiving and inspecting incoming shipments, verifying product quality and quantity.Organizing and maintaining storage areas to maximize space utilization and facilitate easy access to products.Utilizing inventory management software and systems to track stock movement and generate reports.Analyzing sales data and trends to identify fast-selling products and optimize inventory levels.Collaborating with the purchasing team to forecast demand and ensure appropriate stock levels.
  • Basil Bandwagon Natural Market
    Manager
    Basil Bandwagon Natural Market Dec 2021 - Sep 2023
    Hunterdon County, New Jersey, United States
    As the manager, at a high-volume organic/natural food and supplement store, I am responsible for overseeing the store's operations and ensuring a smooth closing process. I manage a team of about ten employees per shift and handle various tasks related to staff, store, and financial management. My key responsibilities include:Conducting end-of-night audit procedures to ensure accuracy in cash handling and register reconciliation.Managing overall inventory and maintaining product expiration dates to minimize waste and ensure product freshness.Coordinating with suppliers and vendors to replenish stock and manage inventory levels effectively.Addressing customer inquiries, concerns, and complaints to ensure exceptional customer service.Collaborating with other managers to streamline store operations and improve efficiency.Training and mentoring new employees to maintain high standards of performance and customer satisfaction.
  • Fulton Bank
    Banker
    Fulton Bank Sep 2020 - Dec 2021
    As a Bank Teller at Fulton Bank, a high-volume financial institution, I played a pivotal role in providing excellent customer service and facilitating various financial transactions. During my time in this position, I focused on delivering exceptional service and building strong customer relationships. Key responsibilities included:Worked in a fast-paced, high-volume financial institution, serving as a front-line representative and providing quality customer service to individuals and businesses.Acted as a sales ambassador, promoting and selling a range of bank products, including different bank accounts, credit cards, online banking, and safe deposit boxes.Directed customers to platform bankers for more advanced financial products, tailoring recommendations to suit their specific needs.Conducted financial transactions accurately and efficiently, including deposits, withdrawals, check cashing, and account inquiries.Built and nurtured customer relationships, ensuring personalized service and understanding their financial goals and needs.Maintained strict attention to detail while recording all transactions to ensure accuracy and compliance with banking policies and procedures.Responded to customer inquiries and resolved issues promptly, providing guidance and solutions as required.Adhered to security protocols and privacy regulations, ensuring the confidentiality and integrity of customer information.Collaborated with team members to maintain a smooth and efficient banking operation, assisting in various tasks as needed.Stayed up to date with product knowledge, industry trends, and regulatory changes, ensuring compliance and offering informed advice to customers.Through my dedication to exceptional customer service, attention to detail, and a strong sales focus, I contributed to the overall success of Fulton Bank, enhancing customer satisfaction and maintaining a high standard of financial service.
  • Courtyard By Marriott
    Guest Service Representative
    Courtyard By Marriott Aug 2019 - Sep 2020
    Lebanon, New Jersey
    As a Guest Service Representative at Courtyard by Marriott, I played a vital role in ensuring exceptional guest experiences. With a focus on providing outstanding customer service and efficient operations, I handled various responsibilities to enhance guest satisfaction. Conducting Night Audit procedures, ensuring accurate accounting and reporting of daily transactions.Generating "Breakout" reports for the housekeeping department, facilitating efficient room cleaning and turnover.Assisting with event planning, coordinating logistics and ensuring seamless execution.Checking guests into the hotel, providing a warm and friendly welcome.Processing credit card transactions for guest room charges and purchases, maintaining accuracy and confidentiality.Assisting guests with setting reservations, ensuring their specific needs and preferences were met.Throughout my tenure, I consistently upheld the high standards of Courtyard by Marriott, contributing to the overall success of the hotel and ensuring a pleasant and memorable experience for every guest.
  • Sands Casino Resort Bethlehem
    Cage Cashier
    Sands Casino Resort Bethlehem Jul 2018 - Aug 2019
    Bethlehem. Pa
    As a Cage Cashier at Sands Casino Resort Bethlehem, a premier entertainment destination situated on the site of the historic Bethlehem Steel plant in Eastern Pennsylvania, I played a vital role in providing efficient and accurate financial services within the casino's cage area. Working in a fast-paced and dynamic environment, I handled various responsibilities related to handling high amounts of money, chip bank operations, jackpot payouts, and customer service.Chip Bank Duties: Creating fills and accepting credits for table games, ensuring accurate balances of the chip bank at the end of each shift, providing the cashier windows with chips, and crediting the overflow as required.Jackpot Duties: Selling chips to poker dealers, paying out large jackpots to slot attendants for winning patrons, and handling cashing out of tips and toke boxes for wait staff and poker dealers, which often involved significant amounts of money.Teller Duties: Cashiering responsibilities such as cashing out patrons' payout slips, processing lottery redemptions, making change, and providing excellent customer service, including handling high-value transactions.Working as a Cage Cashier at Sands Casino Resort Bethlehem, I gained experience in handling and safeguarding substantial amounts of money with the utmost accuracy and integrity. My commitment to maintaining strict financial controls and delivering exceptional customer service ensured a positive and secure gaming experience for our valued guests.
  • Hampton Inn & Suites
    Front Desk Associate
    Hampton Inn & Suites Aug 2017 - Jul 2018
    Bartonsville, Pennsylvania
    As a Front Desk Associate at Hampton Inn & Suites, I played a crucial role in providing excellent guest service and ensuring smooth hotel operations. With a focus on guest satisfaction and efficient front desk management, I handled various responsibilities to create a welcoming and comfortable environment for guests. These included:Checking guests into the hotel, ensuring a seamless and friendly arrival experience.Processing credit card transactions for guest room charges and purchases, ensuring accuracy and confidentiality.Assisting guests with setting reservations, understanding their specific needs and preferences.During my time at Hampton Inn & Suites, I consistently upheld the highest standards of hospitality, contributing to the overall success of the hotel and ensuring a pleasant stay for every guest.
  • Sussex Wire, Inc.
    Shipping And Receiving Clerk
    Sussex Wire, Inc. Sep 2016 - Aug 2017
    Easton, Pennsylvania
    As a Shipping Clerk at Sussex Wire, a leading company specializing in the design, manufacturing, and distribution of highly-engineered, specialty metal parts and components, I played a crucial role in the efficient and accurate management of shipping, receiving, and inventory. Working in a dynamic manufacturing environment, I fulfilled various responsibilities to ensure the smooth flow of products. These included:Weighing out the proper amount of product for customer shipments and storage, ensuring accurate measurements and adherence to customer requirements.Utilizing appropriate software to process and record shipments, receipts, and product information, maintaining accurate and up-to-date records.Managing shipping, receiving, and inventory processes, coordinating with internal teams and external logistics providers to ensure timely and accurate delivery of products.During my tenure at Sussex Wire, I demonstrated strong attention to detail and adherence to quality standards, contributing to the overall efficiency of the shipping and inventory management operations.
  • M&T Bank
    Head Teller
    M&T Bank Jan 2008 - Sep 2016
    Mansfield, Nj
    (Formerly Hudson City Savings bank)Customer Service: Building strong customer relationships by providing excellent service and addressing customer inquiries and concerns related to financial transactions.Accurate Transaction Recording: Ensuring precise recording of all transactions, including deposits, withdrawals, check cashing, and other financial activities, while adhering to bank policies and procedures.Team Management: Managing a team of four tellers, overseeing their activities, and providing guidance and support to ensure efficient and accurate transaction processing.Training: Conducting training sessions for new tellers to enhance their understanding of banking procedures, customer service standards, and regulatory compliance.Scheduling: Managing the teller schedule to ensure adequate coverage during operational hours and to meet customer needs effectively.During my seven years as a Head Teller at M&T Bank, I gained extensive experience in providing exceptional customer service, maintaining accurate transaction records, and effectively managing a team of tellers. My dedication to delivering superior financial services and building strong customer relationships contributed to the bank's commitment to serving the community.

Joseph Peri Education Details

Frequently Asked Questions about Joseph Peri

What company does Joseph Peri work for?

Joseph Peri works for Trumark Financial Credit Union

What is Joseph Peri's role at the current company?

Joseph Peri's current role is Member Service Representative.

What schools did Joseph Peri attend?

Joseph Peri attended East Stroudsburg University Of Pennsylvania, Warren County Community College.

Who are Joseph Peri's colleagues?

Joseph Peri's colleagues are Anthony Utomi, Elizabeth Smith, Jeannette Ramos, John Wallover, Helene Kearney, Jenniffer Rivera, Elias Kocher.

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