Joe G. Email & Phone Number

Michigan, United States

-Strategic Consulting: Lead consulting projects to help car dealerships integrate technology into their operational processes. Focus on identifying areas for improvement and implementing tailored tech solutions to enhance efficiency and profitability.-Software Solutions Expertise: Spearhead the selling, reselling, and referring of specialized software services for automotive dealerships. Utilize deep industry knowledge to match the right software solutions with client needs, ensuring optimal operational efficiency.-Training and Development: Design and deliver comprehensive training programs on various dealership software. Equip dealership staff with the skills and knowledge to maximize the use of technology in their daily operations.-AI Integration: Drive the adoption of AI technologies in dealership processes. Work closely with clients to demonstrate the benefits of AI, overseeing its integration and ensuring a seamless transition to more advanced operational methods.-Partnership Management: Cultivate and maintain strong relationships with software companies. Leverage these partnerships to provide clients with state-of-the-art technology solutions, staying ahead of industry trends.-Revenue Generation: Develop and execute strategies for various revenue streams including software reselling, vendor referrals, consulting fees, and training services.Achievements:-Successfully transformed dealership operations at multiple clients through the strategic integration of technology and AI.-Established and nurtured profitable partnerships with leading software companies, enhancing our service offerings.Consistently received positive feedback from clients on the effectiveness of training programs and the impact of consulting services on their business performance.

Michigan, United States

- Strategic Collaboration with Dealership Leadership: Engage with Owners and Managers of select Michigan Stellantis dealerships to boost Mopar Aftermarket product sales in their Finance Departments. Implement tailored strategies and sales tactics to enhance departmental performance.- Revenue Optimization through Innovative Programs: Advise dealers on utilizing reinsurance and other revenue-enhancing programs. Provide insights and strategies to unlock new revenue potentials and strengthen financial outcomes.- Comprehensive Training and Development: Lead the recruitment, training, and development of Finance Managers, Salespeople, and Sales Managers. Design and conduct comprehensive training programs focused on enhancing sales techniques, customer service skills, and financial product knowledge.- Data-Driven Analysis for Performance Enhancement: Utilize real-time data to closely monitor departmental performances. Offer targeted coaching and create forecasts to drive revenue growth, particularly in Finance and Sales departments.- Interdepartmental Collaboration for Service Lane Sales: Work in tandem with Service departments, facilitating training in service lane sales of aftermarket products. This initiative aims to build a unified sales strategy, enriching the customer experience and boosting departmental sales.

Detroit Metropolitan Area

- Development and Leadership of Business Development Center: Spearheaded the establishment of a Centralized Business Development Center, serving 4 locations and 5 brands (Ford, Hyundai, Genesis, Land Rover, Jaguar). Expertly managed over 1,500 monthly leads, setting a benchmark in lead management and customer service.- Sales and Process Training Expertise: Delivered comprehensive sales and process training to Sales Management and Sales Teams, significantly enhancing sales strategies, customer engagement, and product knowledge.- Marketing and Advertising Management: Acted as the Manager of Marketing and Advertising, overseeing all marketing initiatives. Collaboratively worked with advertisers and marketing companies to design and implement effective campaigns. Managed all aspects of social media and dealership websites, ensuring a cohesive and engaging online presence.- Vendor Relationship and Software Management: As the primary contact for software vendors, managed relationships and oversaw the integration and utilization of CRM and other software tools across Fixed and Variable departments. This role was crucial in streamlining operations and enhancing data management.- Innovative Campaign Creation: Initiated and directed targeted call and email campaigns for both Sales and Service Departments. These campaigns were instrumental in driving customer engagement and increasing departmental revenues.- Operational Support in Sales and Finance: Provided direct assistance at Sales and Finance desks across all locations, playing a key role in transaction management, customer negotiations, and successful deal closures.

Westland, Michigan, United States

- Management of Used Vehicle Sales Floor: Led the operations of the used vehicle sales floor, focusing on efficient deal desking, effective closing of sales, and maintaining a high standard of customer service. Played a pivotal role in optimizing the sales process for used vehicles.- Team Leadership and Performance Monitoring: Recruited, trained, and supervised the used-vehicle sales staff. Focused on building a motivated team, providing regular performance feedback, and counseling, thereby cultivating a dynamic sales environment.- Internet Lead Handling Expertise: Specialized in managing internet leads, employing strategies to maximize lead conversion. Developed processes for prompt and effective follow-up, ensuring optimal engagement with potential customers and enhancing the online sales funnel.- Cross-Departmental Support in Finance and Management: Provided essential support in the finance office and in managing used vehicle operations, ensuring a cohesive approach across departments to deliver seamless customer experiences.- Collaboration with Advertisers: Worked closely with advertisers to develop targeted marketing campaigns. This involved strategizing on lead generation initiatives and ensuring that advertising efforts were aligned with the dealership’s sales objectives.- Oversight of Vehicle Appraisal and Reconditioning: Managed all aspects of the appraisal, acquisition, and reconditioning of used vehicles, guaranteeing that the inventory met quality standards and market demands.

Grandville, Michigan, United States

- Management of Sales Floors (New & Pre-Owned): Lead both new and pre-owned vehicle sales, including hiring and training of sales staff. Foster a dynamic sales culture with a focus on achieving high customer satisfaction and sales targets.- Marketing and Advertising Oversight: Develop and implement comprehensive marketing and advertising strategies. Ensure effective brand promotion and sales enhancement through targeted campaigns.- Online Sales and Website Management: Direct the development and management of the dealership website, optimizing it for user engagement and online sales effectiveness. Oversee all aspects of online sales, enhancing digital presence and sales conversions.- Inventory Management: Handle inventory for new and pre-owned vehicles. Maintain a strategic selection of vehicles to meet market demands and customer preferences.- Internet Sales and Process Development: Lead the internet sales department. Innovate and refine internet sales processes for efficiency and effectiveness in digital customer engagement.- Sales Training and Team Development: Conduct sales training programs. Focus on advanced sales techniques and product knowledge to build a skilled and knowledgeable sales team.- Vendor and Third-Party Relations: Manage relationships with website and third-party vendors, ensuring optimal service integration and technology utilization.- Aftermarket F&I Product Sales: Actively involved in the selling of aftermarket finance and insurance products, enhancing customer options and contributing to dealership profitability.

Grand Rapids, Michigan, United States