Joseph Gough Email & Phone Number

Remote

Manage and support enterprise systems, ERP SAP Business One with Produmex WMS, Depasco WMS, Shopify, MS SQL, and Microsoft 365 Business to keep everything running smoothly and securely. Handle EDI transactions and generate Crystal Reports to provide important data for decision-making across different departments. Work with IT and business teams to enhance system performance and user experience. Ensure system security to protect company data and operations.• Automated physical store POS integration into SAP Business One, enhancing cost efficiency and streamlining operations.

Provide full IT, HR, and Finance support to non-profits, making sure clients are happy with solid and creative solutions. Improve organizational processes by applying innovative tech strategies across different departments. Show leadership and technical know-how in cross-department projects, encouraging teamwork and efficiency. Make quick and smart decisions, helping client organizations run smoothly and successfully.• Automated intake and accounting of funds, enhancing financial accuracy and reporting capabilities.• Revamped HR and payroll systems, improving operational efficiency and employee satisfaction.

Virginia Beach, Virginia, United States

Carried out thorough research and data collection for U.S. Census Bureau projects. Paid close attention to detail to record accurate demographic info. Worked well with team members and supervisors to maintain data integrity and follow strict federal guidelines. Used strong organizational skills to manage and prioritize daily tasks efficiently. Showed adaptability and problem-solving skills in various field settings.• Ensured confidentiality and security of all collected data as mandated by federal law.• Exhibited excellent interpersonal skills when engaging with diverse populations to gather census data.• Displayed proficiency in utilizing census data collection technology and software.

Newport News Va

Handled IT management for both remote and on-site operations, ensuring smooth tech services around the clock. Managed IT budgets, system implementations, and projects to make the most of resources and improve system functionality. Worked closely with senior leadership and oversaw 2 IT professionals, encouraging a team-focused approach to hit project goals and operational targets.• Realized 20% cost reduction by transitioning company from analog to IPbased phone systems.• Streamlined accounting reporting and manufacturing processes by leading migration from IFS to SAP Business One.

Managed Active Directory, Exchange, DNS, DHCP, WINS servers, company-wide email via MS Exchange, network switches, wireless peripherals, Cisco routers, and workstations. Administered backups, archives, disaster recovery, MS SQL & SQL Team Center, and virus and malware protection in a 24/7 environment.

Newport News, Virginia, United States

• Provided onsite and remotely enterprise-wide software and server support for windows client-server infrastructure utilized by more than 200 staff members across 4 separate sites and Corporate IT Team Consisting of over 20 sites in a 24/7 environment onsite and remote. Created and implemented policies and procedures to define and improve workflow and communication.• Engineered multi-site enterprise system to meet company needs in a Windows, Unix and Linux Environment. • Troubleshoot complex software, printer and network problems for internal and external customers. • Worked with Director to facilitate all project missions, goals, tasks, and resource requirements• Worked with Director to ensure General Ledger is correct. • Resolved conflicts within functional areas and projects.• Administered Active Directory and Group Policies for Company with 4 sites.• Database Administrator for all onsite databases including Visual MFG• Exchange support, maintenance, and administration. Completed 2 upgrades of MS Exchange• Project Manager for Infrastructure upgrade to prepare for several software projects including ERP.• Project Manager for End user protection implementation. • Workflow and Business Process analysis for ERP implementation of Visual Manufacturing• Member of Triumph Groups corporate team for e-mail, domain consolidation and SysAid help desk to over 20 Sites.

Transportation

Bs, Information Technology

Certificate, Human Resources

Education record