Joseph Green Email & Phone Number

Richardson, Tx, Us

- Demonstrated exceptional third level support and collaborated with Desktop Technicians and Service Desk.- Administered SCCM for 3,100+ Windows devices in a Single-Domain environment. Prepared and improved the Cloud Management Gateway (CMG) for 200+ laptops for extended remote compliance.- Incorporated Crowdstrike and Tenable.SC in conjunction with SCCM to identify, research and remediate known and zero-day CVE’s. - Administered Active Directory for 3,100+ Computers and 2,000+ Users. Audit and assign computers to appropriate containers and perform EOL computer deletions. Managed End-User Drive permissions. - Updated GPO Central Store and department-specific Group Policies. Introduce Image Hardening policies using CIS-CAT Level 1+2 security baselines.- Spearheaded the introduction to Mobile Device Management for the County utilizing Cisco Meraki. Support 1000+ Apple and Samsung phones and tablets. Maintained Apple Business Manager and created automated Device Enrollment through authorized resellers. - Maintained endpoint antivirus using Trend Micro Apex One. Monitor agent health and server updates including major revisions and daily definition/component updates. Reported suspicious scans to the Security team and initiated cleanup for positive hits. - Created and implemented PowerShell scripts for automation, such as bulk deletion of computers in Active Directory, department queries and special Kiosk/Camera viewing computers.- Performed annual audits on licensed software and retrieved quotes for renewals. Assisted with cutting costs in departments on unused or expired software.

- Demonstrated exceptional end-user support for over 50 government departments while handling all incoming service requests within appropriate SLA timeline on both Service Desk and in-person. - Installed and troubleshoot necessary hardware/software components on 3,000+ Dell Computers, Panasonic Toughbooks, Tablets and Mobile Devices. - Reviewed and updated over 30,000+ inventory records for all hardware, licensed software, and telephone assets used. - Collaborated and prepared projects associated with LOB-specific application upgrades and migrations.

- Hired at the start of In-sourcing Capital One Help Desk. - Researched and resolved support inquiries daily for over 20 different Line of Businesses globally. - Troubleshoot problems associated with Office 365, VPN solution, iOS, Android, VMware, Adobe, Java and Citrix.- Became a Subject Matter Expert with mobility. Research Workspace ONE and JAMF to provide additional support for mobile users.- Collaborated with all Support teams for a company-wide transition from Office to Google. Research problems discovered with Gmail, Docs, Meet and Sheets.

Denton, Texas

Part of 2017 Fiscal Year Rollout, deploying 300+ Dell Desktops/Laptops to Denton County users; including District Attorneys, Sheriffs, Tax Collectors, Judges and Clerks.Provide technical support to county users using Remote tools such as Bomgar and Remote Desktop.Respond, modify and resolve trouble tickets using Help Desk ticket system to provide a timely resolution to user problems.Report to Senior Technician and Desktop Supervisor for updates, inventory changes and projects.

Ft. Worth, Texas

Work in Amazon Fulfillment Center as AFE Multi product packer.Pack customer orders with speed and accuracy while maintaining safety procedures within warehouse setting.Operate SLAM (scan, label, apply and manifest) using multiple Amazon online applications to ensure correct products are being shipped out. Adjust weight thresholds and manually applying shipping labels on kicked out boxes.

Waco, Texas Area

Provide exceptional customer service while offering technical support for base client.Report to Team Leads for escalation, questions or suggestions to further support clients.Part of "Windows XP 2 10" team, Upgrading 4000+ Win XP computers to Windows 10.Follow a 4 step procedure; starting with Discovery, Data and Backup, Configuration and Installation, finishing with Printer setup.Installing and troubleshoot software such as Microsoft Office suite, Outlook, Rockwell Automations, proprietary CED software and other specified software.Update master Active Directory, deleting old XP machine records and replacing with Windows 10 records.

Waco, Texas Area

Provide exceptional customer service for all customers in-store and over telephone.Prepare and stage customer orders over FIRST phones, using Home Depot ESVS software to pick, manage, locate and complete orders. Utilize company Forklift, Reach Truck and Order Picker machines to complete orders and safely stage product in-store.Report to Department head and Store Managers, specifically for Next morning Deliveries and WillCalls.

Waco, Texas

Provide exceptional customer service in person and over telephone, be knowledgeable in the product Academy sold, including their pros, cons and their usage. Work out product from trucks onto the aisles and keep stock updated in Team Sports department.

Waco, Texas Area

Provide exceptional service to Instructors and students on campus. Assist on-site technicians with projects and troubleshooting. Managed and maintained instructors, students and open lab workstations and personal computers. I practiced Installation, Upgrading OS's, Backup and recovery, Formatting, Diagnosis and general Troubleshooting skills on site. I worked with Technicians with Inventory and keeping logs. Used ticket system to open, view and respond submitted tickets. Ran CAT 5e cable throughout classrooms and worked with hardware such as Hard drives, SSDs, CPU's, GPUs and RAM.