Joseph Hall Email & Phone Number

East Lansing, Mi, Us

Flint, Michigan, United States

Handle 40+ calls a day providing support to 15,000 colleagues across the bank’s footprint while providing excellent customer service.Educate and train colleagues on how to use relevant systems to ensure they could continue to do their work efficiently without further interruption.Help maintain and contribute to a knowledgebase with over 800 articles addressing different issues and scenarios commonly seen by the service desk.Relevant SkillsServiceNow, Windows Active Directory… Show more Handle 40+ calls a day providing support to 15,000 colleagues across the bank’s footprint while providing excellent customer service.Educate and train colleagues on how to use relevant systems to ensure they could continue to do their work efficiently without further interruption.Help maintain and contribute to a knowledgebase with over 800 articles addressing different issues and scenarios commonly seen by the service desk.Relevant SkillsServiceNow, Windows Active Directory account maintenance, MS Office suite, Xerox printer troubleshooting and Cisco AnyConnect VPN troubleshooting. Show less

Burton, Michigan, United States

Provide excellent customer service by engaging customers on the sales floor to answer questions and provide solutions that meet their needs.Made IT recommendations to business customers to meet their software and hardware requirements.Support customers in a timely and accurate fashion by troubleshooting technical problems with their computers.Maintain up to date knowledge on rapidly changing technology and customer needs to be educated and prepared to quickly resolve complex… Show more Provide excellent customer service by engaging customers on the sales floor to answer questions and provide solutions that meet their needs.Made IT recommendations to business customers to meet their software and hardware requirements.Support customers in a timely and accurate fashion by troubleshooting technical problems with their computers.Maintain up to date knowledge on rapidly changing technology and customer needs to be educated and prepared to quickly resolve complex customer problems.Relevant SkillsHardware troubleshooting, customer service and inventory management. Show less

Bachelor'S Degree, Computer And Information Sciences, General

Relevant Coursework Project Management, Professional Ethics, Management Foundations, Database Systems and Design, Systems Analysis.

Associate’S Degree, Computer And Information Sciences, General

Associate in Applied Science in Computer Information Systems