Joseph Hart Email & Phone Number

Bristol, Connecticut, United States

Manage and oversee two Amazon Delivery Service Partner Stations (DSPs). Proactively drive success through servant leadership and extreme ownership, utilizing effective problem-solving and unparalleled communication.Simultaneously execute the entirety of operations for two DSPs responsible for ensuring last mile delivery of 8000+ packages daily; distributed across 50+ routes on both Cycle One and Two.Directly manage 100+ employees and oversee all HR matters such as scheduling, conflict resolution, pay, performance feedback and termination.Conduct daily stand-up meetings and facilitate ongoing coaching with employees by encouraging best practices associated with safe driving, delivery methodologies and customer engagement resulting in station leading metrics for both DSPs.Ensure a high level of quality resulting in a 'First Day Delivery Success' percentage exceeding 100% and packages 'Return to Station' rate of less than 0.5% (FDDS >100%; RTS <0.5%). Consistently analyze metrics and station quality reports to position the delivery stations for success while achieving 'Fantastic Plus' status week over week.Engage and coordinate with Amazon Logistics personnel concerning current operations and future capacity across multiple channels: On-The-Road, Under-The-Roof, DSL, and Central Ops. Circumvent crisis that arise during on-road operations, going on road when necessary to mitigate time and revenue loss.Lead and support daily dispatch operations by building and training a team of 8–10 supervisors consisting of openers, closers, trainers, dispatchers and fleet managers responsible for supporting drivers.Coordinate fleet management concerning the acquisition, safety and maintenance associated with a fleet of 60+ leased and rented cargo vans.Oversee pipeline for new employees: recruit, interview, hire, onboard and train.Maintain budgets, purchasing and audits associated with fleet costs, administrative supplies, employee uniforms and operational expenses.

Bristol, Connecticut, United States

Manage and oversee two Amazon Delivery Service Partner Stations (DSPs). Proactively drive success through servant leadership and extreme ownership, utilizing effective problem-solving and unparalleled communication.Simultaneously execute the entirety of operations for two DSPs responsible for ensuring last mile delivery of 8000+ packages daily; distributed across 50+ routes on both Cycle One and Two.Directly manage 100+ employees and oversee all HR matters such as scheduling, conflict resolution, pay, performance feedback and termination.Conduct daily stand-up meetings and facilitate ongoing coaching with employees by encouraging best practices associated with safe driving, delivery methodologies and customer engagement resulting in station leading metrics for both DSPs.Ensure a high level of quality resulting in a 'First Day Delivery Success' percentage exceeding 100% and packages 'Return to Station' rate of less than 0.5% (FDDS >100%; RTS <0.5%). Consistently analyze metrics and station quality reports to position the delivery stations for success while achieving 'Fantastic Plus' status week over week.Engage and coordinate with Amazon Logistics personnel concerning current operations and future capacity across multiple channels: On-The-Road, Under-The-Roof, DSL, and Central Ops. Circumvent crisis that arise during on-road operations, going on road when necessary to mitigate time and revenue loss.Lead and support daily dispatch operations by building and training a team of 8–10 supervisors consisting of openers, closers, trainers, dispatchers and fleet managers responsible for supporting drivers.Coordinate fleet management concerning the acquisition, safety and maintenance associated with a fleet of 60+ leased and rented cargo vans.Oversee pipeline for new employees: recruit, interview, hire, onboard and train.Maintain budgets, purchasing and audits associated with fleet costs, administrative supplies, employee uniforms and operational expenses.

New England

15 years of strong media and IT systems knowledge at a software and hardware level. Quickly integrating into existing environments; working accurately and independently to produce positive solutions under extremely tight project deadlines, meeting or exceeding project goals • Thorough New Media and Digital production cycle knowledge-base comprising • Video/Film(digital-analog workflows), ProAudio, Mobile, Design and Web projects. • Ability to troubleshoot creative and technical problems which arise between request, acquisition and delivery, without comprising outcomes. • Clients supported from individuals through large corporations: ESPN (through • TEKsystems), Blind Decker Productions and Itamar Medical.

Prioritized, scheduled and coordinated creative and production workflow; produced concepting/research and strategy deliverables for Stebbings design team’s new and existing clients • Collaborated and assisted design team, contributing to production deliverables; including Boston Nightlife Ventures, Cirrus and Frost. • Proactively took-on creative and production assignments allowing design team • resources to be streamlined. • Managed and performed IT systems overhaul: including total network infrastructure replacement, new server, automated backup systems, upgrade to all machines, company website migration, and security protocols; with an annual cost reduction in IT services by $5,000. • Researched Stebbings capabilities to leverage current firm resources into multimedia expansion opportunities via existing clients through offerings billed at cost.

Wethersfield, Ct

Led and expanded fellowship, education, outreach and service activities forWEFC’s youth ministries through weekly, monthly and quarterly programs;beyond departmental expectations by demonstrating prioritization to addressvarying demands • Established and fostered relationships with youth, parents, volunteers and the broader WEFC community to support the church’s mission, values and goals by implementing a communication strategy using an omni-channel approach. • Planned and delivered weekly presentations to various audiences based on researched analysis, as well as multiple lectures to the larger WEFC community. • Built and managed a team of 12 adult volunteers; provided training, direction and • support for the leaders to assist in student ministries. • Implemented student-driven leadership teams through recruiting, coaching and developing students. • Restored and created a positive environment which increased youth programming • engagement by 50% while reducing annual departmental budget costs by 20%. • Produced, coordinated and executed several large-scale annual conferences and • retreats across the U.S. and Canada including the retention of nationwide speakers.Community leader for various New England Churches and Associations: • Greater Hartford Area Coordinator, National Network of Youth Ministries • Director of Communications & A/V, The Hartford Project • Assistant Region Leader, EFCA New England District Association

Chestnut Hill Ma, Farmington Ct

End-user technical and creative support to over 100 clients per day; in anextremely fast-paced environment • Certified OS X Specialist, Desktop and Portable Technician. • Creative support, project guidance and training on Apple Pro Apps, Adobe Creative Suite and MS Suite Applications. • Performed repair on client and in-house machines; managing all aspects of repair • workflow: triage, repair prioritization, case management and service part inventory. • Trained and coached new coworkers. • Top 100 sales Northeast Region (2004).

Newington Ct, Brookline Ma

Facilitate first point of contact for new sales, account support and technical service. Increased sales and and repair satisfaction through exceptional service. • Top 50 Sales Eastern Region • Recipient of ICE (Incredible Customer Experience) Award. • Provide training to new employees. • Help maintain inventory and troubleshoot devices.