Josephine C. Chen Email & Phone Number

Palo Alto, Ca, Us

Los Gatos, Ca

Manage, develop, monitor, and maintain documentation for Department databases.Maintain data integrity with backup, archive, and recovery processes.Prepare and maintain procedures for disaster recovery, perform database file restoration, and prepare application security reports.Upgrade and improve existing systems, interfaces, and processes by assessing the current state and recommending and implementing feasible alternative solutions.Build and deploy custom software; create documentation and training materials for such software.Gather data, perform complex analysis,and generate ad hoc reports as requested by management.Manage complex application implementations by identifying and articulating the business needs; make recommendations and implement solutions for data integration.Document organizational processes, create makeups of new solutions, participate and provide feedback from vendor demonstrations.Develop, document, use, and troubleshoot workflows in various systems.

Foster City, Ca

Migrated data between different application systems or 3rd party systems by designing and coding utilities.Provided general IT support across the R&D Team and act as the liaison between the Team and corporate IT.Analyzed user’s requirements and develops solution based on the current existing resource.Integrated requirements system and test system by implementing interface between Access and MS SQL databases.Administrated ClearQuest, DOORS, TFS, ALM, and CaliberRM systems including security control, configuration, user support and training.Provided timely and efficient troubleshooting assistance end users by investigating all questions/issues. Provided off hours support, as needed, to perform or support product enhancements, data upload and technical issues.Queried, analyzed and researched the legacy systems data based on user’s requests.Created project plans for data migration rollout.Performed validation procedures to follow FDA compliance regulations. Provided Oracle (8i, 10g, 12c) database administration and Microsoft SQL server (2000, 2008, 2016) administration.

San Jose, Ca

Reviewed detailed business and technical requirements in order to recommend technical solutions.Installed, configured, and administered Agile PLM, Siebel CRM including Oracle database server, application server, and web server.Applied application upgrades and patches to existing Siebel Enterprises and Agile PLM.Worked closely with end users and development teams regarding support of daily end user and business issues.Developed enhancement on ClearQuest schema.Administered EasyTrak customer complaint system and IBM DOORS user requirements management system.Performed database backup, restore, and performance plan.Created batched monthly reports on performance, user activity, and license control.Migrated database changes between development, test, and production servers.

Milpitas, Ca

Maintained ManMan ERP systems including AP, AR, MR, and Serviceman.Collected and documented user’s requirements by interviewing users.Performed customization and reports on ManMan ERP system based on user’s requirements.

Performed system enhancement on Manman ERP systems.Provided Oracle database administrator and Manman support on customer site.

Certificate, Data Science

Master'S Degree, Computer Science