Josephine Hagan Email & Phone Number

Tauranga, Bay Of Plenty, New Zealand

Enhancing operational excellence for the Electricity business unit through analysis and reporting, providing data-driven insights, valuable recommendations, and improving data literacy.

Tauranga, Bay Of Plenty, New Zealand

Identifying and executing value creation opportunities in strategically important initiatives by using my lean improvement skills and years of process improvement experience, and developing others in their business analysis practice through coaching and mentoring.

Tauranga, Bay Of Plenty, New Zealand

Three of my favourite work related things - analysis, reporting and running continuous improvement projects, looking at unplanned outages on the network

Gisborne & Hawkes Bay, New Zealand

Analysis and reporting on programme and project metricsContinuous improvement initiatives Scheduling projects

Havelock North

New role. Provide marketing, logistics, customer service and strategic support for two wine brands, Hãhã and Fern Ridge. Duties included:• Customer service – liaise with customers to ensure they have the stock and point of sale information they require• Logistics – maintain inventory, organise bottling and labelling runs, including liaising with suppliers to arrange dry goods• Marketing – create and deliver marketing plan, create and maintain Facebook and website, bi-monthly email newsletters, event sponsorship, craft other communications as required• Planning and development – analyse and report on key performance indicators and goals, research and report on competitors and industry trends • Accounts – manage cashflow, creditors and debtors

Christchurch

New role, taken on while studying full time. Advising small businesses on their business and marketing strategies, and assistance with implementation, with a particular focus on digital marketing.

Christchurch

New role, taken on while studying full time. Provide marketing, administrative and strategic support to a residential real estate salesperson, enabling him to increase his commission by 45% in the first year to achieve Premier Salesperson status. Duties included:• Prepare marketing and advertising documentation for residential homes, and Murray the real estate agent. Marketing channels include direct email marketing and Facebook• Draft correspondence with vendors, buyers, and the general public• Database administration

Wellington & Wairarapa, New Zealand

Manage investigations into threats to national security, resolving a number of crucial investigations in my area. Duties included:• Collect, analyse and assess information and data, using tools such as Excel, i2 Analysts Notebook, and databases• Prepare intelligence reports for key external and internal stakeholders

New role. Support reduction of customer loss and revenue loss through analysis and manipulation of security intelligence data, to enable Security Advisors to prioritise their investigative and preventative workload. I identified a number of areas where mail had gone missing, enabling further investigative action to be taken. Duties included:• Develop and implement a schedule of templates of various reports regarding security information and trends, and prepare the reports for security team and business managers throughout New Zealand Post. Also value scorecard and management reporting, using tools such as Excel and i2 Analysts Notebook• Project managing the development of the new security database

Wellington

Provide administrative support to Group Manager and his management team, Legal team and Company Secretariat. Duties included accounts, meeting organisation, typing. Support New Zealand Post Board of Directors, including preparation and collation of Board and Committee papers, organisation of meetings, travel arrangements, catering.

Melbourne

New role. Airfares and ticketing expert for award winning international travel wholesaler, enabling them to increase their annual sales of airfares by 200%. Duties included:• Initial set up of ticketing department, including implementing systems, training reservations staff, reporting to management on internal sales, competitor prices, etc.• Issue airfare documentation, process all changes and refunds relating to flight tickets• Liaise with airlines regarding waivers and favours, fare rules, ticketing, etc.• Recruitment, training and supervision of three documentation staff, and one receptionist/documentation/despatch• Accounts - reconcile BSP, process refunds, net remit rejections, ADMs, ACMs

Melbourne

New role. Supervise team of 30 airfare ticketing staff in conjunction with supervisor and another team leader, while directly responsible for priority corporate team of 9 staff.I was also a Grader/Ticketer, which required me to process travel agents’ requests for airfare ticketing in appropriate time frame, including urgent turnarounds, to a very high standard of accuracy. I had the highest output of all Ticketers in the company. Duties included:• Liaise with airlines regarding fare rules, ticketing, authority for waivers for fare rule violations, etc• Liaise with agents, Concorde state offices and Accounts department regarding agent ticket requests, queries, problem solving, etc.

Palmerston North, New Zealand

Sell domestic travel, including flights, rental cars, train, ferry, accommodation, tours, insurance, holiday packages. Other duties included:• Reception - answering telephone, dealing with off the street and telephone queries, assessing client needs and providing appropriate information, taking care of incoming mail• Accounts - daily banking, payments to suppliers, vendor reconciliations, entering deposits and cheques into Quickbooks• Direct marketing to clients/potential clients

Change Management Practioner, 84%

Certificate, Lean Competency System

LCS Level 1 Lean Practitioner

Award, Level 2 Award In Wines And Spirits, Merit Pass

Bachelor Of Commerce, Strategy And Entrepeneurship; And Management, A- Average (Top 15% Of Students)

Bachelor of Commerce, with a double major in Strategy and Entrepreneurship, and Management

Education record