Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.Meticulously handled POS system transactions including exchanges, returns and refunds to ensure seamless and accurate cash flow.Developed highly specialised knowledge within the Print, Copy & Create department and used this knowledge to consistently deliver high quality products for customers.Received frequent positive customer feedback.

Initiated end-to-end production and distribution of content to promote the club, events, competition results, community achievements and important safety information. Liaised with other members of the committee, other leaders within the club and external stakeholders to ensure campaigns achieved their communication objectives.Streamlined communications within the club for both internal and external audiences, making communication clearer and more effective.

Assisted the account executives at Wrights PR and the broader PR team at the Victorian Racing Club with managing media accreditation at the annual Melbourne Cup Carnival.Ensured members of the press were abiding by the rules of media accreditation as laid out by the VRC and Wrights, and initiated action when press were found to be violating these rules.Assumed responsibility for the maintenance of press rooms, by ensuring that members of the press had a safe, comfortable and productive space to work in. Maintained a high level of professionalism throughout race days.

Monitored media and collated coverage to be presented to clients.Developed pitches for clients to send to media outlets for seasonal coverage. Undertook research tasks and presented ideas for innovative new campaigns for clients.Used databases such as Isentia, Telum and CoverageBook.Developed prospectus' of key opinion leaders for future campaigns.

Liaised between the Society and the governing student union body to maintain a positive relationship. Ensured relative and necessary forms and applications were completed correctly and submitted punctually. Collaborated with other members of the executive and general committee to provide frequent social and educational events for members of the Society.

Worked with the Senior Partnerships Manager to create and expand the company’s Link Building Product.Conducted keyword research on a variety of different audiences and synthesised results to create a thorough prospectus for the Senior Partnerships Manager.Initiated outreach to a variety of media outlets to establish relations and facilitate collaborative projects.

Operated both in-store and drive through services including taking orders, handling payment and food delivery in a prompt but friendly manner. Mastered POS systems to handle payments accurately and efficiently.