Yemi Morrison
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Yemi Morrison Email & Phone Number

Experienced Technical Consultant passionate about breaking down complex technology concepts, making them as simple as A.B.C to the everyday user. at SMG - Service Management Group
Location: Linköping, Östergötland County, Sweden 8 work roles 2 schools
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Current company
SMG - Service Management Group
Role
Experienced Technical Consultant passionate about breaking down complex technology concepts, making them as simple as A.B.C to the everyday user.
Location
Linköping, Östergötland County, Sweden
Company size
499 employees

Who is Yemi Morrison? Overview

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Quick answer

Yemi Morrison is listed as Experienced Technical Consultant passionate about breaking down complex technology concepts, making them as simple as A.B.C to the everyday user. at SMG - Service Management Group, a company with 499 employees, based in Linköping, Östergötland County, Sweden. AeroLeads shows a matched LinkedIn profile for Yemi Morrison.

Yemi Morrison previously worked as Support Engineer at Smg - Service Management Group and Data Science Intern at Flip Robo Technologies Llc. Yemi Morrison holds Master Of Science - Ms, Statistics And Machine Learning from Linköping University.

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Email format at SMG - Service Management Group

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SMG - Service Management Group

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Profile bio

About Yemi Morrison

With 7+ years of professional experience across the Information Technology, Digital Marketing, Business Consulting and Customer Services roles, I possess a high level of empathy and a desire to bring ease to customers, I previously led a team of 15 talented individuals focusing on providing quality customer support and building strong relationships that ensured a customer retention rate of over 90%. As a seasoned technical support agent, I pride myself on my ability to quickly resolve complex customer reported issues, completing an average of 650+ tickets per month, while maintaining a CSAT score of 83%

Current workplace

Yemi Morrison's current company

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SMG - Service Management Group
Smg - Service Management Group
Experienced Technical Consultant passionate about breaking down complex technology concepts, making them as simple as A.B.C to the everyday user.
kansas city, missouri, united states
Website
smg.com
Employees
499
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8 roles

Yemi Morrison work experience

A career timeline built from the work history available for this profile.

L1 Technical Support Engineer

Crossover For Work

Lagos, Nigeria

- Used basic knowledge of Linux, CLI commands, Log analysis and SQL to troubleshoot complex customer problems and provide meaningful solutions.- Optimized ticket resolution throughout the case lifecycle using Zendesk and Jira to meet KPI and CSAT objectives, maintaining an average Quality Rating of 80%, with the average resolution time of 11 minutes per.

Feb 2022 - Apr 2023

L1 Technical Support Engineer

Trilogy

Lagos, Nigeria

- Used basic knowledge of Linux, CLI commands, Log analysis and SQL to troubleshoot complex customer problems and provide meaningful solutions.- Optimized ticket resolution throughout the case lifecycle using Zendesk and Jira to meet KPI and CSAT objectives, maintaining an average Quality Rating of 80%, with the average resolution time of 11 minutes per.

Feb 2022 - Apr 2023

Digital Marketing Consultant To Ceos

Yemi Morrison

Lagos, Nigeria

- Developed and implemented project roadmaps and milestones, led key stakeholder engagement and accountability, and communicated project status with relevant stakeholders.- Empowered CEOs across Africa to leverage technology to achieve massive growth in their businesses using paid ads and automated funnels.- Trained 150+ entrepreneurs across Africa on.

Nov 2019 - Jan 2022

Enterprise Application Support

Union Bank Of Nigeria

Lagos, Nigeria

- Redeployed and supported the automation of ATM reconciliation on failed transactions across 930 ATM Terminals nationwide, leading to a 24hr TAT on customer refunds.- Provided technical support and maintenance on Forex applications utilised by 3,000 users across 250 branches. - Deployed and maintained 10+ BluePrism-based robotics process automation in.

Feb 2019 - Oct 2021

Customer Service Manager

Jemi Moore Lifestyle Services

Lagos, Nigeria

Hired, trained and mentored top customer support agents and front-end staff increase resulting in zero annual turnover of staff.Supervised the day-to-day frontend operations of the company improving service delivery rate by 40% from Q1 to Q2.Created online marketing campaigns gaining over 4,000 new Instagram followers in 4 months.

Oct 2017 - Jan 2019

General Manager Business Development

My Extensionz

Lagos, Nigeria

- Spearheaded marketing campaigns with major Social Media Influencers to grow the Instagram page from 1,400 followers to over 20,000 followers in the first year.- Facilitated partnerships with popular local beauty brands to distribute our flagship products across 300 branches nationwide, which led to a 30% increase in revenue generated.- Trained 20+ staff.

Aug 2015 - Oct 2017
Team & coworkers

Colleagues at SMG - Service Management Group

Other employees you can reach at smg.com. View company contacts for 499 employees →

KB Katherine Bruton Katherine Bruton Colleague at Smg - Service Management GroupChicago, Illinois, United States, United States View → 杨 杨凯丽 杨凯丽 Colleague at Smg - Service Management GroupShanghai, China, China View → KC Kevin Corso Kevin Corso Colleague at Smg - Service Management GroupMiddletown, Connecticut, United States, United States View → EJ Edison J Edison J Colleague at Smg - Service Management GroupChina, China View → JC Jamie Cromer Jamie Cromer Colleague at Smg - Service Management GroupKansas City Metropolitan Area, United States View → MR Matshinge Rotshidzwa Steven Matshinge Rotshidzwa Steven Colleague at Smg - Service Management GroupCape Town, Western Cape, South Africa, South Africa View → JB Johss Bossboss Johss Bossboss Colleague at Smg - Service Management GroupBrisbane City, Queensland, Australia, Australia View → ZL Zhadd La Plana Zhadd La Plana Colleague at Smg - Service Management GroupPhilippines, Philippines View → RM Rachel Minter, Ccxp Rachel Minter, Ccxp Colleague at Smg - Service Management GroupKansas City Metropolitan Area, United States View → JT Jeremiah Todd Jeremiah Todd Colleague at Smg - Service Management GroupOmaha, Nebraska, United States, United States View →
2 education records

Yemi Morrison education

Bachelor Of Engineering (Beng), Electrical And Electronics Engineering

Covenant University
FAQ

Frequently asked questions about Yemi Morrison

Quick answers generated from the profile data available on this page.

What company does Yemi Morrison work for?

Yemi Morrison works for SMG - Service Management Group.

What is Yemi Morrison's role at SMG - Service Management Group?

Yemi Morrison is listed as Experienced Technical Consultant passionate about breaking down complex technology concepts, making them as simple as A.B.C to the everyday user. at SMG - Service Management Group.

Where is Yemi Morrison based?

Yemi Morrison is based in Linköping, Östergötland County, Sweden while working with SMG - Service Management Group.

What companies has Yemi Morrison worked for?

Yemi Morrison has worked for Smg - Service Management Group, Flip Robo Technologies Llc, Crossover For Work, Trilogy, and Yemi Morrison.

Who are Yemi Morrison's colleagues at SMG - Service Management Group?

Yemi Morrison's colleagues at SMG - Service Management Group include Katherine Bruton, 杨凯丽, Kevin Corso, Edison J, and Jamie Cromer.

How can I contact Yemi Morrison?

You can use AeroLeads to view verified contact signals for Yemi Morrison at SMG - Service Management Group, including work email, phone, and LinkedIn data when available.

What schools did Yemi Morrison attend?

Yemi Morrison holds Master Of Science - Ms, Statistics And Machine Learning from Linköping University.

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