- Deliver prompt, convenient and professional customer service to a book of 80 clients- Determine customer goals, challenges, needs and requests utilizing product and industry knowledge to provide solutions - Proactively manage the order process, probe for cross-selling opportunities and develop positive working relationships with clients and strategic partners nationwide - Facilitate positive working relationships with various internal teams and oversee execution of projects- Train and mentor new team members

Recruited, interviewed and trained servers, server assistants, bartenders and cooks. Continuously developed and coached staff to recognize and reach their goals. Wrote and controlled the weekly schedule for all FOH employees. Helped provide the ultimate dining experience through personalized service and attention to customer needs.

Participated in compilation of admission marketing materials, scripting of campaigns and generation of reports. Assisted in brainstorming, writing and editing of marketing materials.

Designed promotional pieces including posters and mailings. Co-administered social media outlets and online promotions. Maintained photo files, media clips and other various records. Assisted with box office.

Wrote material for the "Visit The Loop" blog. Created email blasts and newsletters. Assisted in event planning. Participated in pitching event concepts, coordinating business district members and hosting events. Co-administered and maintained content for social media sites including Facebook, Twitter, Tumblr, Flickr and YouTube.

Provided customer service, created product and window displays and promoted sales.