Joseph Foster

Joseph Foster Email and Phone Number

Director of Business Architecture and Global Platforms, Travel and Lifestyle Services @ American Express
Burgess Hill, GB
Joseph Foster's Location
Burgess Hill, England, United Kingdom, United Kingdom
Joseph Foster's Contact Details

Joseph Foster personal email

n/a

Joseph Foster phone numbers

About Joseph Foster

Joseph is a passionate technologist, with a flair for driving real change. He takes great interest in drawing together disparate threads of information into a cohesive strategy, and plan of action. This has been comprehensively demonstrated throughout his career so far, with a focus on delivering large-scale transformation and change initiatives in a number of diverse technology areas.Joseph has worked in a number of disciplines, including:- Product Management- User Experience Strategy & Execution- Technology Strategy & Transformation- Project and Program ManagementThis breadth allows him to be the core of a multi-disciplinary team, delivering against complex challenges and difficult problems, through providing breakthrough insight and management, and also in influencing and guiding a range of stakeholders.He is comfortable conversing about and dealing with a broad range of technologies, such as:- Search Engines- Content Management Systems- Web Technologies- Batch Processing Systems & Large Scale DatabasesJoseph is most excited by opportunities to drive near term, strategic change into and throughout an organization’s technology suite, focusing on making a real impact to end users and customers.

Joseph Foster's Current Company Details
American Express

American Express

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Director of Business Architecture and Global Platforms, Travel and Lifestyle Services
Burgess Hill, GB
Website:
americanexpress.com
Employees:
79797
Joseph Foster Work Experience Details
  • American Express
    Director Of Business Architecture And Global Platforms, Travel And Lifestyle Services
    American Express
    Burgess Hill, Gb
    View
  • American Express
    Director Of Business Architecture & Global Platforms, Travel & Lifestyle Services
    American Express Feb 2022 - Present
    Brighton, England, United Kingdom
    Responsibility for digital business architecture & strategic planning for Travel & Life Style Services
    View
  • American Express
    Director - Knowledge Management & Learning Products, Global Servicing Group
    American Express Feb 2016 - Feb 2022
    Brighton, United Kingdom
    Knowledge Management Product Director, responsible for driving 5 year strategic product roadmap to deliver key capabilities to support creation, management, search and storage of key knowledge assets which our employees and customers use every day, including:- Implementation of replacement customer servicing Knowledge Management & Performance Support for 35,000 colleagues leveraging ReactJS front end, ElasticSearch and a Headless Content Management- Adaptive Training & Learning Tooling for New Hires- Customer Facing Knowledge Products on Amex.com for SEO & Contact AvoidanceAdditionally, instantiating a UX COE for Customer Servicing Products including Pattern Library, Standards & Research Library
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  • American Express
    Senior Product Manager - Employee Digital Experience
    American Express Jan 2014 - Feb 2016
    Brighton, United Kingdom
    Working with a broad range of global stakeholders such as Human Resources, Technology Delivery and Corporate Communications, I am responsible for determining the business capability strategy & roadmap to drive forward the employee facing technology landscape. Working across multiple lines of business and technology groups to derive business use cases, and then determine an appropriate strategy, including development of capabilities to support:Content ManagementEmployee CollaborationEnterprise Social TechnologiesEnterprise SearchThis involves working with technologies such as Microsoft Office 365, SharePoint, Yammer, Jive and Cisco Telepresence, Webex, LyncResponsibility for Day to Day Product Management of:Enterprise Search & Employee Profile ProductsIntranet Video PlatformReal Estate Technology DomainI also have responsibility for driving forward the definition and evolution of the real estate technology strategy, in collaboration with multiple stakeholders from across the business including Facilities, Technologies and HR, to deliver a better user experience at the integration point between software, hardware and physical space.
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  • American Express
    Program Manager - Employee Digital Workplace
    American Express Jul 2012 - Jan 2014
    Brighton, Uk
    Responsible for shaping & delivery of strategic employee digital experience program, to improve productivity and engagement between employees and internal tools. Focused on delivery of intranet & internal workplace tool projects, with responsibility for defining program structure & strategic approach, delivery milestones and the program roadmap.Also played a key role in the creation, definition and deployment of a user experience management consultancy practice, including thought leadership around, and introduction of, agile principles into day-to-day consulting, project and portfolio management structures.
  • American Express
    Lead Project Manager - Information Technology Operational Risk
    American Express Jun 2011 - Jul 2012
    Lead Project Manager - Proactive Compliance EMEA, responsible management of Operational Risk Remediation Projects across a variety of platforms including mainframe and mid-range technologies. Involved working with senior stakeholders in the european business to ensure pro-active identification & analysis of operational risks, and reporting to senior management teams on status, risk levels and appropriate remediation steps.
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  • American Express
    Project Manager
    American Express Sep 2009 - May 2011
    Project Manager in Vision+ Project Team, responsible for Payments, Data Cleansing, Direct Debit Workstreams in a major internal change program to migrate from legacy accounts receivable platform to Visionplus Platform.
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  • American Express
    Project Manager
    American Express Sep 2008 - Sep 2009
    Brighton
    Working within a Voice Infrastructure delivery team, with responsibility for a number of telephony & voice infrastructure deployment projects with a focus on predictive/autodialer technology in large call centers. Responsible for all aspects of project definition, planning & delivery management
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  • Amex
    It Graduate (Business Analyst / Project Manager
    Amex Sep 2006 - Sep 2008
    Part of the American Express Technologies IT Graduate MSc scheme, with a sponsored MSc at the University of Sussex.A variety of roles were undertaken, including business analysis and project management, mainly centred around infrastructure projects.Additionally took part in a number of initiatives related to innovation development and leadership.
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  • Burgess Hill Community Cupboard Cio
    Chairperson & Trustee
    Burgess Hill Community Cupboard Cio Aug 2020 - Present
    Burgess Hill, England, United Kingdom
    Chair of the board of Trustees of Burgess Hill Community Cupboard CIO - A community based social enterprise seeking to alleviate food poverty in the local area by giving access to high quality, good value food, as well as to reduce food waste.
  • Burgess Hill Town Council
    Deputy Leader & Town Councillor
    Burgess Hill Town Council May 2019 - May 2023
    Burgess Hill, England, United Kingdom
    Deputy Leader & Elected Councillor for Meeds Ward.
  • Western Provident Association
    Business Analyst Intern
    Western Provident Association Jun 2003 - Sep 2003
    Iternship working as a business analyst

Joseph Foster Skills

Business Analysis Project Management Strategy Change Management Project Delivery Sdlc Scrum Project Portfolio Management Management Business Process Improvement Leadership Product Management Business Requirements Pmo Telecommunications Payments Visionplus Requirements Analysis Requirements Gathering Pmp Payment Card Processing Service Delivery Payment Processing Software Product Management

Joseph Foster Education Details

Frequently Asked Questions about Joseph Foster

What company does Joseph Foster work for?

Joseph Foster works for American Express

What is Joseph Foster's role at the current company?

Joseph Foster's current role is Director of Business Architecture and Global Platforms, Travel and Lifestyle Services.

What is Joseph Foster's email address?

Joseph Foster's email address is jo****@****y.co.uk

What is Joseph Foster's direct phone number?

Joseph Foster's direct phone number is (800) 528*****

What schools did Joseph Foster attend?

Joseph Foster attended University Of Sussex, University Of Exeter, Richard Huish College.

What are some of Joseph Foster's interests?

Joseph Foster has interest in New Technology, Economic Empowerment, Politics, West Coast Swing, Photography, Science And Technology.

What skills is Joseph Foster known for?

Joseph Foster has skills like Business Analysis, Project Management, Strategy, Change Management, Project Delivery, Sdlc, Scrum, Project Portfolio Management, Management, Business Process Improvement, Leadership, Product Management.

Who are Joseph Foster's colleagues?

Joseph Foster's colleagues are Ayeesha Siddiqua, Neha Dandona, Nuzul Imran, Lynn Tedim, Marco Torres Valdos, Lorena Negruti, Elisabet Cayla.

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