Joe Johns Email & Phone Number

St. Louis, Mo, Us

Atlanta, Ga, Us

Represents and serves as primary point of contact in technology for innovation initiatives with our business partners and internal teams. Serves as product expert and defines plans to innovate and evolve its functionality. Determines appropriate products or capabilities required, implement new features, and develop any necessary modifications to product in order to satisfy client needs. Communicates feature priorities and future roadmaps to business and other key stakeholders. Conducts planning sessions with multiple engineering teams to prioritize work. Serves on Government Relations team that maintains channels of communication with various government agencies.

Atlanta, Ga, Us

Atlanta, Ga, Us

Develops functional specifications based on the client's requirements and will actively coordinate and maintain the interaction between the Product Development (PD) team and the client. Responsible for ensuring solutions created by PD meet client's current needs, and for evolving solutions over time as the client's needs change. Provides technical project management and collaborate with Web Services, project managers, architects, developers, database administrators, operations, and Quality Assurance in the design and implementation of systems. Ensures Equifax standards are maintained for system design, scalability, performance, and technical features, as well as provide mentoring for the Associate Business Analysts.

Atlanta, Ga, Us

Manages a group of technical support analysts who assist external and internal clients with complex questions/problems regarding multiple Workforce Solutions applications and services. S/he educates clients about the team, partners with other departments to ensure escalated issues are addressed and processes are followed, and reports on the team’s performance. S/he has regular client and internal stakeholder interaction.

Atlanta, Ga, Us

Lead a team of Workforce Solutions Support Analysts and Consultants in assisting external and internal clients with complex questions/ problems regarding multiple Workforce Solutions applications and services. Lead effort to recommend and implement improvements for departmental processes and maintain Global Operations commitment to providing outstanding customer service.

Atlanta, Ga, Us

Product specialist for the Talx I-9 application.Responsible for assisting internal and external clients with questions/problems regarding using multiple applications/services. Support involves investigating access, configuration, compliance, functionality issues, troubleshooting, using different production and support applications, working with file archives, file logs, and FTP (File Transfer Protocol).Assisted clients with preparations for DHS Immigration and Custom Enforcement (ICE) form I-9 compliance audits.

Minneapolis, Mn, Us

Minneapolis, Mn, Us

• Assisted clients with a variety of tax, payroll, and compliance issues.• Interacted with federal, labor, unemployment, state and local agencies to resolve inquiries on behalf of clients.• Drafted/filed amended returns for 500+ tax service clients.• Presented tax and amendment training to internal staff.

Processed payroll for over 250 clients.Prepared and audited client payroll tax returns including forms 941 and 940.Reconciled out of balance tax accounts.

Bachelors Of Science, Business Administration

Bachelors Of Science, Accounting