- Built and managed 30+ routes daily for the Charlotte, Tampa, Atlanta, Austin and San Antonio markets.- Implemented route optimization strategies that reduced total driver time by over 20% by utilizing my firsthand experience with local routes, my accumulated knowledge base of out-of-state market routes, and my overall knowledge of general best practices both as a driver and a dispatcher.- Acted as the first point of contact for all drivers, giving support when needed and acted as a liaison to the customer care team if concerns needed to be elevated, streamlining resolution of any issues that arose during pickups or deliveries.- Leveraged relationships with drivers to minimize errors, harnessed my rapport with individual team members to utilize their strengths and account for their weaknesses, resulting in a 43% decrease in error tickets. Examples include placing certain drivers on routes in specific areas, giving additional instruction to drivers on unfamiliar routes, and using driver feedback to assist others in the future when dealing with tricky areas or stops.- Created and adjusted standard operating procedure documents to include our most current best practices to optimize efficiency among drivers, reducing their need to reach out for individual questions.

- Supported driver management and logistical functions, resolving 100+ inquiries monthly to enhance operational coordination among multiple teams and reducing resolution time by over 20%.- Orchestrated collaboration efforts between upper management, customer care, driver and facility teams, resulting in a 13% decrease in order processing time and a 18% increase in customer satisfaction rates.- Trained more than 15 new hires on safe and efficient practices. Detailed correct operating procedures through a three day hands-on training course.

- Leveraged LinkedIn Sales Navigator to pinpoint key decision-makers, driving successful partnership acquisitions. Averaged 9 meetings scheduled monthly with potential partners.- Tailored partnership approaches based on comprehensive analysis of various factors, maximizing alignment and efficacy in engagements. Of meetings scheduled, 22% resulted in successful partnership arrangements.

- Wrote content for collaborations with the design team, including blog posts, video scripts, image captions etc. for use on the pages and websites of clients, including Wyndham Hotels and the Medical University of South Carolina’s Sinus Center.- Wrote fundraiser social copy for Stop Soldier Suicide, a non-profit focused on reducing suicides among U.S. service members, both retired and active duty. Veterans Day donations totalled over $13,000, partially stemming from a Facebook post I authored.- Accumulated an extensive portfolio of content and copy written for clients ranging from large corporations such as SeaWorld to small local businesses.- Managed and optimized brand pages on Facebook, LinkedIn, Twitter, YouTube and Instagram for several clients by monitoring activity and scheduling new content using SproutSocial.

- Conducted research and prepared reports on various topics related to the financial services and retirement industries to provide sales and marketing teams with additional relevant background information.- Participated in weekly marketing meetings and regularly sat in on sales calls, allowing me to constantly grow my knowledge base of the retirement industry.