Joseph Lao Email & Phone Number

Management and HR oversight for all account managers, coordinating day-to-day activities and ensuring successful completion of individual goals and objectives. Manage the utilization of external market sales teams in motivating, training and driving success for these extended team members. Ensures adherence to a strategic, collaborative sales strategy to the credit union industry.Interfaces with key clients, other departments and partners to insure that objectives are achieved and relationships maintained.Responsible for providing monthly department reports and reporting directly to the President/CEO.

Trained and supported GMAC Dealers in the proper application of GMAC financial products and services. Served as liaison between GM, GMAC and dealers in implementing factory plans, programs and incentives for dealers and their retail customers. Successfully managed entire GMAC portfolio of products and services in the northern upstate NY area and later in the entire state of Vermont.Doubled Remarketing revenues from 2006 to 2008. Increased by over 50% during 2008 and projected increase in 2009 is approximately 30%. Minimized losses by identifying risk factors and acting upon them during the most troubled time of the industry.Retained all Vermont dealers in the GMAC family by educating them on the merits of Bank Holding Company (BHC) status and consistently communicated company programs.

Held essentially the same responsibilities as the Dealer Relations Manager position and additionally approved loans. Served 33 Dealers in the middle PA market. Successfully rolled out a contemporary web-based vehicle remarketing/ auction system by training GMAC staff and dealers within the Philadelphia complex (comprised of 6 Sales Purchase Branches and staff and their respective groups of dealers). The success of the rollout became the foundation of a consistently high revenue-generating remarketing venture in the Philadelphia footprint. Successfully administered the entire GMAC portfolio of products and services in the assigned portion of the territory within the branch footprint.

Served as resource for branches within the region on employee job performance, disciplinary action and investigation, performance merits and other personnel matters. Represented the Regional Vice President on matters of company policy. Audited GMAC branches' records and local practices. Addressed issues pertaining to employee conduct in the work place, including but not limited to sexual harassment and workplace safety.Completed Race and Gender Analysis and administered annual payroll budget ensuring fair and equitable compensation to all regional staff.Implemented workplace policies and employee training to ensure total compliance to laws and regulations.

Conducted job training for new hires and administered continuous on-the job training for all branch (and satellite branches) staff. Acted as an onsite IT support and primary troubleshooter on company PC tools and functions. Maintained employee records/ history on key training requirements. Received management recognition and Lightning Award for single-handedly moving and installing 60 computer stations from a closing branch to the new site during restructuring, saving the branch substantial IT restructuring cost.

Administered the branch's commercial lending programs and reviewed dealership financial statements to identify and properly manage risk exposures. Managed the Collections/ Special Collections Departments consisting of 3 section supervisors and 11 collections/ service representatives. Met and exceeded collections bogeys and minimized retail losses.Supervised and empowered the Customer Service department to ensure high retail customer satisfaction index.

Performed all business functions in a rotationary basis in order to experience all job functions within the branch operations level.

Managed a collections section, as assigned; completed wholesale floor plan audits at dealerships, as assigned.

Managed special collection accounts (bankruptcy, litigation, etc.).