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Experienced Financial Services Manager in the areas of consumer loans, customer service and collections. Deliver bottom line results through increased efficiency, higher productivity and improved operational processes. Achieve results through effective relationship management, proper communication of programs and services, and the timely follow up on results. Known by peers as dedicated, reliable and resourceful who thrives by empowering others. Multi lingual with excellent training and presentation skills.Specialties: customer satisfaction, customer service, financial, dealer relations, personnel, policy analysis, retail, sales, training, finance and insurance products
Edoc Innovations
View- Website:
- edoclogic.com
- Employees:
- 34
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Vp, Sales And Market DevelopmentEdoc Innovations Jul 2020 - Present
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Manager Of Sales And Market DevelopmentEdoc Innovations Jan 2019 - Jun 2020
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Market Development ManagerEdoc Innovations Feb 2010 - Jan 2019Management and HR oversight for all account managers, coordinating day-to-day activities and ensuring successful completion of individual goals and objectives. Manage the utilization of external market sales teams in motivating, training and driving success for these extended team members. Ensures adherence to a strategic, collaborative sales strategy to the credit union industry.Interfaces with key clients, other departments and partners to insure that objectives are achieved and relationships maintained.Responsible for providing monthly department reports and reporting directly to the President/CEO.
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Dealer Relations Manager 2004Gmac May 2004 - Dec 2009Trained and supported GMAC Dealers in the proper application of GMAC financial products and services. Served as liaison between GM, GMAC and dealers in implementing factory plans, programs and incentives for dealers and their retail customers. Successfully managed entire GMAC portfolio of products and services in the northern upstate NY area and later in the entire state of Vermont.Doubled Remarketing revenues from 2006 to 2008. Increased by over 50% during 2008 and projected increase in 2009 is approximately 30%. Minimized losses by identifying risk factors and acting upon them during the most troubled time of the industry.Retained all Vermont dealers in the GMAC family by educating them on the merits of Bank Holding Company (BHC) status and consistently communicated company programs. -
Acquisitions Analyst/ SpecialistGmac Aug 2001 - Apr 2004Held essentially the same responsibilities as the Dealer Relations Manager position and additionally approved loans. Served 33 Dealers in the middle PA market. Successfully rolled out a contemporary web-based vehicle remarketing/ auction system by training GMAC staff and dealers within the Philadelphia complex (comprised of 6 Sales Purchase Branches and staff and their respective groups of dealers). The success of the rollout became the foundation of a consistently high revenue-generating remarketing venture in the Philadelphia footprint. Successfully administered the entire GMAC portfolio of products and services in the assigned portion of the territory within the branch footprint.
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Associate Manager -Human ResourcesGmac Western Regional Office Jan 2000 - Aug 2001Served as resource for branches within the region on employee job performance, disciplinary action and investigation, performance merits and other personnel matters. Represented the Regional Vice President on matters of company policy. Audited GMAC branches' records and local practices. Addressed issues pertaining to employee conduct in the work place, including but not limited to sexual harassment and workplace safety.Completed Race and Gender Analysis and administered annual payroll budget ensuring fair and equitable compensation to all regional staff.Implemented workplace policies and employee training to ensure total compliance to laws and regulations.
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Training AdministratorGmac Jun 1997 - Jan 2000Conducted job training for new hires and administered continuous on-the job training for all branch (and satellite branches) staff. Acted as an onsite IT support and primary troubleshooter on company PC tools and functions. Maintained employee records/ history on key training requirements. Received management recognition and Lightning Award for single-handedly moving and installing 60 computer stations from a closing branch to the new site during restructuring, saving the branch substantial IT restructuring cost.
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Credit SupervisorGmac Jun 1993 - May 1997Administered the branch's commercial lending programs and reviewed dealership financial statements to identify and properly manage risk exposures. Managed the Collections/ Special Collections Departments consisting of 3 section supervisors and 11 collections/ service representatives. Met and exceeded collections bogeys and minimized retail losses.Supervised and empowered the Customer Service department to ensure high retail customer satisfaction index.
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Supervisory Employee-In-TrainingGmac Aug 1992 - May 1993Performed all business functions in a rotationary basis in order to experience all job functions within the branch operations level.
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Account RepresentativeGmac Nov 1987 - Jul 1992Managed a collections section, as assigned; completed wholesale floor plan audits at dealerships, as assigned.
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Special Collections Rep.Security Pacific Bank Mar 1987 - Oct 1987Managed special collection accounts (bankruptcy, litigation, etc.).
Joseph Lao Skills
Joseph Lao Education Details
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Management
Frequently Asked Questions about Joseph Lao
What company does Joseph Lao work for?
Joseph Lao works for Edoc Innovations
What is Joseph Lao's role at the current company?
Joseph Lao's current role is VP, Sales and Market Development at eDOC Innovations.
What is Joseph Lao's email address?
Joseph Lao's email address is jo****@****msn.com
What is Joseph Lao's direct phone number?
Joseph Lao's direct phone number is +143567*****
What schools did Joseph Lao attend?
Joseph Lao attended Brigham Young University–hawaii.
What skills is Joseph Lao known for?
Joseph Lao has skills like Training, Strategic Planning, Sales, Banking, Risk Management, Budgets, Finance, Leadership, Customer Service, Credit, Marketing, Team Building.
Who are Joseph Lao's colleagues?
Joseph Lao's colleagues are Joe Polaski, Walt Sowers, Jody Snow, Dominic Altobell, Kasey Cook, Karl Johnson, Mba, Pmp, Emma Huntington.
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