Joseph Lenihan Email & Phone Number

Knowledgeable and highly adaptable technology professional offering leadership experience mentoring developers, solution architects, and tech leads in developing software and modifying complex applications programs. Proficient creating solution architecture for large and complex solutions across enterprise, as well as leading design, coding, testing, and delivery of software solutions consistent with standards and practices.Excel in design and prototyping for new systems, including development of test plans and program specifications, with expertise gained in client/server and service-oriented architecture (SOA) environments. Lead organizations through digital transformation; analyze IT environments to detect critical deficiencies and define architecture strategy to support business segment goals.* Created rebate validation system for customers ported from rival wireless carriers. Developed validation process that filtered out over $11 million invalid rebate submissions annually. * Designed and implemented automated system that performed various condition checks for returned devices to verify association with customer account and perform steps to disassociate devices from accounts. Freed 3,000 hours/week for Supply Chain Department.Career Highlights:Senior Member Technical Staff | Verizon Wireless* Led group of developers working with marketing department to design, develop, test, and implement external-facing website. Allowed retail partners to retrieve information for sales staff on latest regarding promotional information, device specifications, troubleshooting guides, and network status information. Implemented use of Adobe’s CQ5 content management system, with site serving over 10,000 pages to 7,000+ retail outlets.* Reduced customer handling time for customer care and retail groups by average of 5% per interaction by leading project to create system that allowed authoring, administration, and rendering of Methods and Procedures documents for use when servicing wireless customers.* Co-led project to design, create, test, and implement troubleshooting guide for use by Customer Care reps, credited with saving 30 seconds per equipment related customer call.

Listed skills include Telecommunications, Data Entry, Wireless, .Net, and 3 others.

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  The Ohio State University

  Computer Informational Science