Joseph Oliver Email and Phone Number

• Provide consulting, implementation, and reporting services for real estate companies utilizing the Yardi Voyager platform for the management of property types including Market Rate, Project-Based Section 8, Tax Credit, Public Housing and Condo/Co-Op/HOA.• Conduct in-depth business process review to optimize and streamline business processes to meet industry best practices.• Implement new-property setup and conversions of existing properties from legacy system(s) to the Yardi Voyager platform.• Provide services for loading data manually and via Yardi Export Transform Load (“ETL”) functionality. • Provide custom report writing across all modules of the Yardi Voyager platform.• Customize systems configurations within the Voyager platform to adhere to clients’ unique business processes.• Tailor client-specific procedures manuals and instructional documentation for Market Rate, Project-Based Section 8, Tax Credit, Public Housing and Condo/Co-Op/HOA.• Conduct on-site and web-based trainings for end users of the Yardi Voyager platform.• Provide front-end application support for Core Residential, Affordable Housing (Section 8, Tax Credit, Public Housing Authority, Combo), Condo/Co-Op/HOA, Maintenance and Systems Administration modules.

• Assessed client expectations and needs throughout the duration of the property management software implementation, conversion or upgrade life cycle.• Consulted with prospective clients to provide implementation timeline and outline efficiencies achieved through using or upgrading to latest property management software.• Managed software implementations, conversions and upgrades for multifamily real estate organizations.• Provided end-user training courses ranging from five to fifteen individuals in order to demonstrate how to utilize software to maximize efficiencies and profit by streamlining operations.• Customize and amended instruction manuals for new software releases.• Provided on-site testing and troubleshooting subsequent to new software installations and upgrades.• Coordinated processes for creating and managing custom reports.• Provided end-user technical support subsequent to implementation and training.