Joe Kelly Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Used SQL and Tableau to gather data on Customer Service and Fraud Help Tickets
• In close collaboration with management and team leads, created benchmarks and Key PerformanceIndicators for Fraud associates
• Created Dashboards in Tableau to present fraud data and metrics
• Gave management the opportunity to observe trends in associate performance and volume on a granularlevel that was not previously available at the company
• Presented findings to upper management and stakeholders within both the Fraud and Analyticsdepartments

Founded a company that produces shirts and flags with original designs.Responsible for vendor management, social media promotion, website content, customer service, andproduct development.

Ithaca, New York, United States

Worked with MySQL, Java, and HTML to create a database of connections throughout the Wilson Synchrotron Lab. Also created a front-end Web Application that provided the ability to create, edit, and view connection points from the lab Website.

Kansas City Metropolitan Area

Designed, developed, and launched a digital, predictive Revenue Velocity toolWorked with clients to promote events across multiple channelsConsulted with clients to form strategies to better attract Gen Z customersResponsible for analysis of current client base to make recommendations

Kansas City Metropolitan Area

Developed strategies and serviceable startup ideas in response to the COVID-19 pandemicProvided feedback on Gen Z spending habits during a pandemic

Leawood

Demonstrated active listening and communication skills to ensure patrons were satisfied and happyResponsible for opening and closing the restaurant after 4 months on the job

Kansas City Metropolitan Area

Demonstrated active listening and communication skills to ensure patrons were satisfied and happy

Bachelor Of Arts - Ba, Information Science

Activities and Societies: Varsity Football Delta Upsilon Fraternity • 2-year Starting Offensive Lineman for Cornell Varsity Football •.

Education record