Oversee onboarding and implementation of new clients with client liaison• Perform reporting to clients and Leadership team as necessary• Support and Assist with RFPs• Support partnership with vendors and clients• Support Team with duties and responsibilities to build a harmonious work atmosphere• Communicate daily with Leadership team regarding KPIs and workflow• Maintain PBSA accreditation

Investigate consumer reports• Train staff on FCRA federal regulation• Orchestrate audits of accounts and account activity• Developed and create standard operating producers• Improving operational management systems, processes, and best practices• Executed quality controls and monitor production KPIs• Recruit, train and supervise staff• Communicate with the board or other senior officials about shifting company priorities and projects• Identified potential problems and points of friction and working to find solutions to maximize efficiency and revenue

• Answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance.• Uses a case management tool for recording and administering requests and may assist other service center employees with opening, recording, processing, or closing cases in the tool.• Assure information is complete and accurate, and approved by appropriate superior.• Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing and other duties as assigned.• Assist with basic transactions as assigned according to proper procedure, policy, and direction.• Assist with day-to-day execution of duties and support the team regarding proper procedures, policies, and requirements.• Participate in audits of the Employee Service Center records to uncover opportunities for training representatives and enhancing the knowledge base.• Establishing and improving upon defined HR procedures and processing methods to efficiently and accurately meet production and performance goals.• Monitoring and evaluating HR transaction work flow and volume in order to meet production and performance goals.

• Uses information submitted from the Service Provider to create an initial quote using Software IMS (Installation Management Services) and ISST (in the installed sales selling tool) that is subsequently submitted to the Store for final processing and delivery to customer• Provides training support and leadership to peers, with relevant and timely information when needed to support their decisions and work activities• Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process• Licensed ACD Holder (Automated Call Distributor) to provide feedback and support to installers and store associates of changes within the Central Quoting Process• Contributes by building 25+ accurate quotes per day

• Successfully acquired knowledge of Reynolds and Reynolds Software system in a short period of time• Responsible for funding over 400 deals for Acura and Audi dealerships• Acted as a liaison between dealerships and banks by providing accurate funding and financial information in a timely manner • Responsible for filing paperwork and answering questions from assigned Finance Information Managers at Acura and Audi dealerships• Successfully completed over 70 end of the day reports with accurate information by deadline

• Acquired extensive knowledge of products within a 2 week period and used this knowledge to educate customers on the benefits and uses of various athletic products• Surpassed monthly sales revenue goals using knowledge of products and persuasive selling techniques• Recognized for completing 125 daily mobile transactions, the highest amount of mobile transactions in the store, on numerous occasions• Provided consistent and high-quality customer service by assisting customers with the selection of merchandise and fulfilling special orders• Entrusted to complete closing duties including counting money from registers, closing POS systems, and inventory replenishment • Received recognition from customers for courteous and fast solutions to issues

• Updated over 2,500 well-organized student insurance records to ensure current and accurate student information• Prepared complete, accurate, and timely injury waivers to protect the university from litigation• Successfully facilitated 20 informational presentations, with over 50 athletic clubs attending per session, to guarantee that each club followed university regulations and protocol regarding budgeting, strategic revenue plans, etc.• Developed strong oral communication skills by acting as an intermediary between students and the University of North Carolina to successfully resolve student concerns and queries• Worked efficiently with a team of 5 supervisors to collaborate on various presentations, budget hearings, etc.

• Acted upon company’s mission, purpose, and goals to provide exceptional and responsive service to customers in a friendly and professional manner• Recognized for exceptional customer service and finding resolutions to issues faced by customers• Responsible for processing cash and credit transactions while using persuasive selling techniques to inform customers of current promotions and accessories that would enhance their purchase• Provided outstanding customer service while balancing working in a very fast paced environment

• Entrusted to safely transport over 30 patients between nursing units and other medical areas• Used strong verbal communication skills to interact with patients, while also assessing patients’ behavior and non-verbal cues, in order to correctly identify and provide them with their wants and needs• Gained the ability to work well under pressure and to multitask while safely operating medical transportation apparatuses such as wheel chairs, stretchers, IV poles, etc. in busy, fast paced and stressful environment