Joseph Brett Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

Proactively resolve complex technical issues for clients, leading toincreased customer satisfaction and reduced escalation rates.Collaborated with development and customer experience teams toidentify and troubleshoot recurring software defects, leading to productimprovements and enhanced client experience.Delivered exceptional customer experiences by consistently providingpersonalized solutions and technical expertise, demonstrating the valueof premier support.

Provide technical guidance to junior members of the team.Escalation point for junior team members and customer advocates toassist in maintaining traction on support issues.Create an internal knowledge base to ensure our support engineers havethe most up-to-date information.

Austin, Texas Metropolitan Area

Developed scripted monitoring solutions to use within the LogicMonitorplatform.

Austin, Texas Metropolitan Area

Continually perform research to broaden my understanding of differenttechnologies and how to best monitor them.Consistently a top-performing support team member.

Austin, Texas Area

Operates 911 communications equipment to monitor and determine the exact nature of each request for service. Determines location and agency involvement of each incident as required. Determines nature of complaint and alarm and code them for computer input. Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel. Routes non-emergency calls to appropriate personnel or agency. Enters and maintains an accurate record of stolen property and missing and wanted people. Processes non-emergency police reports to free up officers for more emergent situations.

Austin, Texas Area

Account Acquisition & Retention, Cold Calling & Telephone Sales, Territory Management & Customer Support, Business-to-Business & Business-to-Consumer Sales, Over the phone meetings regarding the expansion of the company with the owner.Routing and scheduling of patients for service, detailed record keeping for submission of patient claims, maintaining and servicing patient’s equipment, educating patients on proper equipment management. Using multi-line and single line phones to connect with patients for scheduling of service and weekly meetings focused on patient services and challenges.

Baytown, Texas

Routing and scheduling of patients for service, detailed record keeping for submission of patient claims, maintaining and servicing patient’s equipment, educating patients on proper equipment management. Using multi-line and single line phones to connect with patients for scheduling of service and in emergency type situations when a piece of life sustaining equipment has failed. Weekly meetings, focused on patient services and challenges, cost saving ideas, and vehicle maintenance.

Master Of Business Administration - Mba, Information Technology Management

Bachelor Of Applied Science - Basc, Information Technology

Software Development

Associate Of Science - As, Management Information Systems, General, 3.8

Activities and Societies: Honors Program Database Systems Accounting Project Management Programming

Associate'S Degree, Computer Maintenance Technology

I pursued a degree in computer maintenance technology, getting a good handle on how to build, maintain and diagnose problems.