Joseph Brett Email and Phone Number
Joseph Brett work email
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Joseph Brett personal email
As a Premier Support Engineer at LogicMonitor, I leverage my troubleshooting skills to provide high-quality technical support and solutions to customers and partners. I have over three years of experience in this role, and I have successfully handled multiple challenging cases involving data analysis, performance optimization, configuration management, and troubleshooting.My mission is to ensure customer satisfaction and retention by delivering reliable, timely, and effective support, as well as sharing best practices and product knowledge. I also collaborate with other teams and departments within LogicMonitor to provide feedback, insights, and suggestions for product improvement and enhancement. I am passionate about learning new technologies and skills, and I am always eager to take on new challenges and opportunities.
Logicmonitor
View- Website:
- logicmonitor.com
- Employees:
- 1175
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Senior Premier Support EngineerLogicmonitorAustin, Tx, Us
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Premier Support EngineerLogicmonitor Aug 2023 - PresentAustin, Texas Metropolitan AreaProactively resolve complex technical issues for clients, leading toincreased customer satisfaction and reduced escalation rates.Collaborated with development and customer experience teams toidentify and troubleshoot recurring software defects, leading to productimprovements and enhanced client experience.Delivered exceptional customer experiences by consistently providingpersonalized solutions and technical expertise, demonstrating the valueof premier support.
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Senior Technical Support EngineerLogicmonitor Dec 2022 - Aug 2023Provide technical guidance to junior members of the team.Escalation point for junior team members and customer advocates toassist in maintaining traction on support issues.Create an internal knowledge base to ensure our support engineers havethe most up-to-date information.
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Technical Support EngineerLogicmonitor Oct 2021 - Dec 2022Austin, Texas Metropolitan AreaDeveloped scripted monitoring solutions to use within the LogicMonitorplatform.
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Associate Technical Support EngineerLogicmonitor Feb 2021 - Oct 2021Austin, Texas Metropolitan AreaContinually perform research to broaden my understanding of differenttechnologies and how to best monitor them.Consistently a top-performing support team member.
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911 Call TakerCity Of Austin Jan 2015 - Feb 2021Austin, Texas AreaOperates 911 communications equipment to monitor and determine the exact nature of each request for service. Determines location and agency involvement of each incident as required. Determines nature of complaint and alarm and code them for computer input. Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel. Routes non-emergency calls to appropriate personnel or agency. Enters and maintains an accurate record of stolen property and missing and wanted people. Processes non-emergency police reports to free up officers for more emergent situations. -
Patient Care CoordinatorDuke Medical Equipment Llc Aug 2014 - Nov 2014Austin, Texas AreaAccount Acquisition & Retention, Cold Calling & Telephone Sales, Territory Management & Customer Support, Business-to-Business & Business-to-Consumer Sales, Over the phone meetings regarding the expansion of the company with the owner.Routing and scheduling of patients for service, detailed record keeping for submission of patient claims, maintaining and servicing patient’s equipment, educating patients on proper equipment management. Using multi-line and single line phones to connect with patients for scheduling of service and weekly meetings focused on patient services and challenges. -
Biomedical Equipment Technician - SupervisorDuke Medical Equipment Llc Sep 2012 - Aug 2014Baytown, TexasRouting and scheduling of patients for service, detailed record keeping for submission of patient claims, maintaining and servicing patient’s equipment, educating patients on proper equipment management. Using multi-line and single line phones to connect with patients for scheduling of service and in emergency type situations when a piece of life sustaining equipment has failed. Weekly meetings, focused on patient services and challenges, cost saving ideas, and vehicle maintenance.
Joseph Brett Education Details
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Information Technology Management -
Information Technology -
Austin Community College3.8 -
Lee CollegeComputer Maintenance Technology
Frequently Asked Questions about Joseph Brett
What company does Joseph Brett work for?
Joseph Brett works for Logicmonitor
What is Joseph Brett's role at the current company?
Joseph Brett's current role is Senior Premier Support Engineer.
What is Joseph Brett's email address?
Joseph Brett's email address is jo****@****tor.com
What schools did Joseph Brett attend?
Joseph Brett attended Western Governors University, Austin Community College, Austin Community College, Lee College.
Who are Joseph Brett's colleagues?
Joseph Brett's colleagues are Megan Popma, Aayla Anderson, Kwame Armstrong, Amy Zhang, Cdsl Ventures, Harrison Desser, Abhay Verma.
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Joseph Brett
Atlanta Metropolitan Area1insightglobal.net -
Joseph Brett
Washington, Dc2gmail.com, peopleshores.com1 +140452XXXXX
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