Joe Callahan Email & Phone Number

Cypress, Tx, Us

United States

U.S.

Greater Boston Area

• Oversaw sales and operations for the Eastern U.S., coordinated with technical teams to resolve service issues and conducted onboarding and customer reviews for the Sales Department. • Directed the sales process across the region, oversaw a service portfolio to meet customer requirements, developed competitive offerings, and grew sales from startup to $16M per year.• Managed 10 direct reports and 14 indirect reports, assigned responsibilities, oversaw recruiting and scheduling, delivered training, provided coaching, and conducted performance reviews.• Directed an initiative to build a national brand, coordinated with the Marketing Specialist to develop branding, market awareness, and web presence, and implemented a customer driven go-to-market strategy, which included identifying and selecting vendors to deliver services.• Managed sales, operations, and P&L for the IT Services Division, developed concept, through startup to maturity, and designed and grew a customer driven work culture. • Designed and led the proliferation and standardization of IT service offerings and delivery for the Eastern Region, which included managing operations and sales direction. • Managed operations in coordination with the President and C-Suite executives, which included developing budgets, identifying growth targets, and creating go-to-market strategies. • Developed a strategy for Kyocera Document Solutions to successfully enter the Managed IT Services Market, implemented the strategy by forming a start-up within Kyocera Document Solutions.• Established, built, and staffed a Network Operations Center to centrally provide remote monitoring and management for helpdesk and hosting services and integrated capabilities of acquired companies into the Kyocera Intelligence Division.

Greater Boston Area

Houston, Texas Area

• Developed and implemented a strategy for Kyocera Document Solutions to successfully enter the Managed IT Services Market.• Provided consultations to end-user organizations to determine IT maintenance requirements, evaluate benefits of self-maintenance and outsourced solutions, select providers, and oversee service roll-out.• Coordinated with IT maintenance providers to design service delivery and support methodologies, roll-out service programs, and managed maintenance contract delivery.• Led business development, expanded services offered by IT service organizations, and identified and developed IT services opportunities.

Houston, Tx & Atlanta, Ga

• Ensured strategic and tactical corporate goals were met, grew the company from a start-up to $25M in annual revenue, and developed and executed the strategic plan for the organization.• Coordinated and managed major accounts from proposal to delivery, supported the sales process, oversaw sales staff, prepared and delivered RFPs and customer presentations, and served as the primary point of contact for key customer relationships valued at over $15M per year. • Led the team responsible for selling and implementing a services agreement with a Major Printer OEM to provide labor services for a national product line, which generated $8M in annual revenue. • Developed and managed a customer-focused organizational structure, which included both employees and contractors to ensure staffing flexibility for the delivery of superior services. • Drove the company into new and emerging markets, including a challenging entry into Russia and other Eastern European countries by developing strategic alliances with in-country IT providers.• Managed a 2002 merger of two partner organizations, which eliminated redundancy, increased efficiency, and positioned the organization as a premier IT Services Company.• Established profitable subcontractor relationships with OEMs and outsourcing companies.

Los Angeles, Ca

• Managed a regional computer reseller and transitioned the company into a profitable services sector with a national presence, which increased revenue from $2M to $9M over a two-year period. • Established and maintained preferred subcontractor relationships with such prominent outsourcing organizations as IBM Global Services and HP/Compaq.• Developed a business model centered on a customer-focused culture to provide the highest level of services with competitive pricing for major contract customers valued at $6M. • Established relationships with a purchasing consortium of 2.5K colleges and universities to serve as the source for technology maintenance services, which generated over $2M in annual revenue.• Negotiated acquisition of Extratek, secured the services division of Kelly Computers, and managed the integrations into Amtek.

• Transitioned a small regional Network Integration and Computer Services Company into the Western Regional Operation of a national System Integration and Computer Services Company, after playing a key role in orchestrating the sale of the small organization to CBE.

Ba, Political Science

Education record