● Work directly with PM, UI, Dev and Customer Support to ensure quality product releases.● Identify, manage and track defects via Quickbase and JIRA.● Write, Review and Execute manual test cases.● Manage, repair and run automation tests in our java based framework with selenium 2.0 webdriver. (Terminal, Perforce and Eclipse)● Utilise agile methodologies for the development production cycle.● API testing via RestEasy.● Experience with DB queries via Oracle SQL… Show more ● Work directly with PM, UI, Dev and Customer Support to ensure quality product releases.● Identify, manage and track defects via Quickbase and JIRA.● Write, Review and Execute manual test cases.● Manage, repair and run automation tests in our java based framework with selenium 2.0 webdriver. (Terminal, Perforce and Eclipse)● Utilise agile methodologies for the development production cycle.● API testing via RestEasy.● Experience with DB queries via Oracle SQL developer.● Assisted with development of SaaS web based products for E-commerce, website creation, and other web based products.● Assisted with partner migration from IntuitWebsites. Validated customer records, Credit card encryption and account branding.● Personally contribute to product enhancements by logging and suggesting solutions. Show less

● Verified domain manger logic with Tucows domain statuses. Identified 2 issues which saved money by preventing domains from being renewed indefinitely on closed accounts.● Worked with CC encryption / tokenization services to verify all credit cards were handled properly.● Investigated fraudulent accounts to discover exploits and help dev patch vulnerable flows.● Created promotional video as part of a team for the 2012 codejam (IBD Search - http://vimeo.com/47331500)

● Audited canned responses for the online team to improve message effectiveness and reduce customer pain points by making content dynamic.● Assisted with technical writing for can's related to domains.● Assisted with QA for ticket system migration from RT to RightNow.● Consistently maintained > 91% V.O.C. through E-Ticket online channel.● Created short instructional video to explain basic domain terminology. (Domains Explained -… Show more ● Audited canned responses for the online team to improve message effectiveness and reduce customer pain points by making content dynamic.● Assisted with technical writing for can's related to domains.● Assisted with QA for ticket system migration from RT to RightNow.● Consistently maintained > 91% V.O.C. through E-Ticket online channel.● Created short instructional video to explain basic domain terminology. (Domains Explained - http://www.youtube.com/watch?v=xAo79Jsdl-s)● Lead the production of several creative videos for Intuit (MeatyourVeggies - http://www.youtube.com/watch?v=QtJba9RgOjs , AES - http://vimeo.com/31889255) Show less

● Worked as part of a cross-functional team to gather metrics and analyze data to determine why subscribers leave/downgrade their accounts. ● Helped to create new packages and promotions for identified gaps in product offerings and test their effectiveness.● Averaged 22.5% retention with direct customer contacts.● Utilized metrics data to identify trends with product and marketing materials.● Developed strategies and methods to identify valid retention data and retain… Show more ● Worked as part of a cross-functional team to gather metrics and analyze data to determine why subscribers leave/downgrade their accounts. ● Helped to create new packages and promotions for identified gaps in product offerings and test their effectiveness.● Averaged 22.5% retention with direct customer contacts.● Utilized metrics data to identify trends with product and marketing materials.● Developed strategies and methods to identify valid retention data and retain customers.● Developed instructional materials and trained contractors on Intuit Websites billing and retention. ● Proven ability to dissolve customer frustrations in order to gain candid feedback.● Intuit Web Advisor Key Contributor Award winner Q3 2010, Q4 2011. Show less