End to end responsibility for customer success and total operations for Snyder Tech's IT & Managed Services business unit.• Establishing and carrying out organizational or departmental procedures, goals and policies• Directing and overseeing an organization’s budgetary and financial activities• Managing general activities associated with providing services and making products• Consulting with other board members, executives and staff about general operations• Negotiating and approving agreements and contracts• Appointing managers and department heads• Analyzing performance indicators, financial statements and sales reports• Identifying areas to cut costs while improving programs, performance and policies

Responsible for the management, and execution of strategy for our IT/MSP department.Oversee technical projects in alignment with organizational goals. Supervise a team of workers, while working closely with stakeholders and our external vendors.Devise and establish IT policies and systems to support the implementation of internal strategies.Analyze business requirements of our IT/MSP department to determine future technology needs and offerings.Oversee our Data Center operations, and plan future expansion.

Business Owner Network Admin, and Senior Technician. Performed contracted Network and Systems Administration for multiple local businesses in the Lehigh Valley.

Lead Systems Administrator, responsible for Windows systems and Web server maintenance. Lead web developer for online web-based surveys for Franklin Covey.