Joseph Padilla Email & Phone Number

Redwood City, California, United States

Processed an average of two batches per day with 10 invoices each to remit paymentsInteracted with various divisions within the department for invoice approval by sending out an average of 5 invoices per dayCreated two new purchase orders to ensure business transactions between the department and its vendorsAdded line items for 10 purchase orders for allocation of funds to specific contracts with our vendors

San Mateo, Ca

Lead a six-person administrative team during a period of high turnover in personnelOversaw five office projects to date by directing team to execute tasks to completionDeveloped a digital manual of office duties using Microsoft OneNote for administrative teamCoordinated yearly permit renewal of over 300 food trucks for two years Mobile Food SeasonAssisted hundreds of customers with Environmental Health needs via front desk and over the phoneGenerated 2,000 permits for both Land Use and Groundwater Protection Program (GPP)Operated Learning Management System (LMS) to ensure 90% of staff met training goals for four Fiscal Years

Belmont, Ca

Created workflows for registering online benefits applications from San Mateo County residents Trained 20 workers in processing online healthcare applications from Covered CaliforniaUtilized CalWIN and MEDS databases to register 4,500+ online and mail-in benefits applicationsAssisted with the registration of 40+ applications requesting for an inter-county transferScanned 200+ documents into case files in need of essential records using Compass database

San Mateo, Ca

Utilized Avatar database to input confidential data for thousands of San Mateo County clientsAssigned financial eligibilities for 3,500+ clients in Alcohol & Other Drugs programsRe-billed 2,000+ mental health services done last year to the appropriate medical guarantorsEdited diagnosis codes of 2,000+ clients to accurately reflect their status from past transactionsCorrected number of units for 2,000 mental health services done in the past three months

Redwood City, Ca

Utilized CalWIN, Compass and MEDS databases to investigate 300+ benefits casesRegistered 30+ state benefits applications in approximately 20 minutes per application Scanned 500+ unreceived correspondence documents pertaining to the respective clientsManaged both ingoing and outgoing mail by sending them to their appropriate destinations

San Mateo, Ca

Organized 100+ property files and scanned 200+ memos during Kimco Realty's budget seasonMailed 1,000+ commission letters and filed 50+ financial records for CafePress.comSupported promotions of XOJet's Elite product line to 600+ clients via direct mailClassified 100 Math and English progress reports for Kumon Learning Center

Monitored premises to ensure the safety of clinicians holding group counseling sessionsServed as first contact for incoming clients and collected payments for counseling servicesAssisted counselors with facility logistics and maintenance

Formulated a Correction Action Plan to address company's deficiencies found in organizational auditAudited 450 client files to ensure paperwork accuracy and consistency with organization's databaseTrained counselors on proper procedures of record keeping and accountingCertified 100% accuracy of payments by cross-referencing database records with counselors' receipt booksGathered data on counselor activities and client payments to aid with organizational financesExpedited organization's client enrollment, completion and termination process to a twice a day basis

Redwood City, Ca

Managed 500+ accounts of leasing companies during County’s tax seasonInteracted with 15+ contacts a day to ensure complete and accurate document submissionsDocumented daily actions done to accounts with the use of company databases AS400 and FileNetProcessed and reported property assessment details to 10 companies per day through e-mailCompiled contact information of all leasing companies to 98% completion

San Mateo, Ca

Increased speed of entering an average of 120 specimen data per day to clinical database by above 33%Managed front desk to multitask with placing orders, handling incoming deliveries and interfacing with health personnelReduced 85% of clinical paperwork by uploading both past and current information into clinical database

Assisted customers with their shopping experience from selecting products to processing purchasesDrove store sales up by interacting with customers and listening to their needsOpened an average of two new store accounts every week to enhance business operationsManaged customer service experience by ensuring quality store standardsTook account of the store's inventory using office equipment geared with radio frequency identification

Developed and taught 12 advanced seminars to over 150 clients about career skills and self-assessmentManaged office operations, including event coordination and HR managementFacilitated career-related seminars taught by Internship Director and fellow colleaguesAided clients in computer usage, communication skills and resume & cover letter editingEngaged in community outreach by advising clients of resources available at PeninsulaWorksCreated two promotional flyers per month to promote career-related seminars to job seekersMentored new interns to gain new skills on researching and presentations Organized entertainment for a 75-person Senate Awards Event

Coached an eight-person team to give high-quality customer service and to teach well-organized computer classesHandled customer relations with over 500 job seekers on computer usage and job information referralsScheduled shifts of team members to manage coverage of the Job Information CenterTaught 10 computer classes to empower job seekers to utilize modern job search tools to find employment

Generated sales by engaging and connecting with customers to make sure their needs are metUtilized product knowledge for customer education and business developmentMaintained store standards to create a positive environment for co-workers and customers alike

Acquired approximately 10 new customers in 2 months by e-mailing and cold-calling small business groups and rotary clubs (avg. 25 outbound calls per day)Researched and analyzed information from 500 corporations to advance organizational needs in marketing

Handled customer transactions contributing up to $1,000 in revenue per dayPromoted in-store events such as Midnight Madness and Student Appreciation Thursdays, which increased store traffic by approximately 20% during eventsPersuaded approximately 5 customers per day to purchase a recycle-friendly bag for carrying their items

Diploma, Marketing

Formulated new marketing campaigns for The W Hotel and Coke Zero Created a new product concept called iDream and designed a marketing plan.

Diploma, Business Administration

Formed a marketing plan for a new product called Bay Breeze which received the highest presentation score (99%) in class.

Bachelor Of Science, Communications Technology Management

Recognized for strong selling ability attributable to #1 ranking in ticket sales on group projects Prepared a thesis business plan that.