Currently leading and developing a high-performing team of Customer Success Managers, Game Services Engineers, and Sales Engineers. Responsible for overseeing their day-to-day operations and strategic initiatives, including building out the roles and functions of each team member to optimize customer satisfaction, retention, and revenue growth. Implementing comprehensive training programs and performance metrics to ensure alignment with organizational goals and standards of excellence. Spearheading recruitment, hiring, and onboarding processes to cultivate a skilled and cohesive team capable of delivering exceptional service and driving business success.

• Elevated to Head of Customer Success and Solutions Engineering in October 2021; previouslyHead of Solutions Engineering• Assembled a dynamic cross functional team (Customer Success, Solutions Engineering), expertly aiding developers and controlling $200m+ of game-generated revenue• Optimized onboarding and game launch processes, reducing time to revenue by over 50% while driving new opportunities at 5% additional revenue• Established and prioritized Voice of the Customer, adjusting product strategy to cater to developer preferences and improve customer satisfaction

• Unified a diverse, geographically dispersed team by establishing systems for personal successand advancement• Implemented process optimizations and refined workflows for increased customer retention and revenue growth during a time of major instability• Reduced early contract churn (<6 Months) 100% by instituting policies and procedures designed to reduce internal miscommunication and improve transition and planning

• Advanced from Senior Solutions Engineer to Team Lead and ultimately Manager• Assembled an 8 person Solutions Engineering team that ignited creativity, tackled technicalchallenges, sped up product growth and enhanced interdepartmental synergy• Defined and revolutionized the team's role in the customer journey resulting in a 15%+ increasein customer retention• Managed nearly one-third of total revenue, handling high-profile clients across industries

• Developed a P2P audio and video mobile app connecting sports fans and adapted the technology for public safety to supplement police body cams• Led product roadmap and architecture from inception to acquisition in 2018

• Innovated mobile and web products, fueling a remarkable 400% YoY revenue surge for twoyears pre-acquisition• Partnered with clients to tailor product aesthetics and seamlessly merge them into existing properties

Co-Founded web design business - designmellc.comDesigned and built websites for various organizations, companies, and individuals, while performing other services such as eMarketing, e-commerce integration and hosting.

Working to create customized educational social networking sites in order to bring technology to the classroom and encourage learning.Front-end developer on a small team primarily using HTML, CSS, Javascript and Chameleon (a .NET frontend language).Also worked with the backend modifying and improving several of our custom .NET controls.

Web developer/designer for the University of Virginia in the Office of the Dean of Students-Marketing Department.Developed custom sites and web apps for organizations around the University.Utilized a wide variety of programming languages including: Ruby on Rails, PHP, HTML, CSS and Javascript.Aided in the creation of informational booklets, way-finding, and various other marketing materials.