Joseph Macaluso Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

Specializing in strategic workforce planning, business process improvement, data analytics, and organization and program evaluation and design, I lead a team of experts aimed at propagating best practices across public and private sectors. We deliver innovative solutions to clients spanning diverse industries, including federal government, financial services, health and life sciences, nonprofit, state and local government, and technology, media, and entertainment.With a successful track record in both private and public sectors, I excel in identifying and assessing organizational processes, designing and optimizing business operations, and leading the implementation of Lean Six-Sigma principle-based transformation initiatives. I am skilled in developing and executing business strategies that drive both individual and organizational performance improvement, reduce operating costs, and increase mission-effectiveness. I serve as a key resource in data modeling (relational, hierarchical, and aggregated hierarchies), user-experience business intelligence, workflow optimization, and strategic workforce planning. I have hands-on experience working with business intelligence (BI) tools like Tableau, Power BI, and SAP, as well as implementing Robotics Process Automation (RPA) through UiPath and Power Automate.My current focus is partnering with clients to design and execute strategic workforce planning initiatives, enabling data-driven, operational decision making. I also conduct comprehensive end-to-end program evaluations to provide valuable recommendations for improvement. I am known for my ability to foster strong client relationships and my expertise in delivering impactful business solutions.

Washington, District Of Columbia, United States

Washington D.C. Metro Area

Washington D.C. Metro Area

Responsible for managing the project lifecycle from the definition of scope through the implementation of operational process improvements for multiple large scale project work streams. Leader of a team consisting of 3-4 consultants, designs project execution workplans, and ensures project milestones are met efficiently and effectively. Essential in maintaining executive client relationships, presenting of project workstream plans, as well as the monitoring of benefits accrued and the delivery of projects at/under budget.- Directly identified financial and recoupable capacity benefits of 20-40% for more than 10 Fortune 500 companies that resulted in successful conversion of multiple operational assessments into full-scale implementations. - Secured $6M in financial and capacity benefits and decreased the loss adjustment expense of the appraisal process for a major insurance provider by improving the process for geographic dispatching and standardizing the assessment criteria. - Identified more than $200M in capacity and recoupable recoveries benefits at 15% below budget for a top five property and casualty insurance provider. This resulted in an agreement for a multi-million dollar process redesign implementation to transform their claims processing model to a customer experience-based processing model.

Houston, Texas Area

Managed a centralized analytical support team of 4-5 off-site consulting analysts and directed the development and presentation of analytical insights and operational business intelligence (BI) dashboards. Implemented process improvements, such as, the redesign of client work activities, installation of workflow assistance tools, and improvement of management practices through enhanced data driven decision-making.- Delivered $9.3M in annual savings and the reduction of ~25% in operating costs within the global shared services department of a top 5 global retailer through the implementation of upgraded management tools, the reduction of not in good order invoices and the centralization of work activities.

Houston, Texas Area

Developed analytical insights based on trends and correlations of client performance and organizational data; ensuring documentation was insightful, the findings were accurate and the information was presented in an executive-friendly manner.- Constructed operational business intelligence (BI) dashboards designed and implemented to track day-to-day employee, team and department level performance with executive roll-up capabilities summarizing monthly, quarterly and annual performance by cost center.

Houston, Texas Area

Developed and maintained marketing campaign strategies through marketing vehicles such as hard copy mailers, social media presence and B2B tele-marketing campaigns. Tracked marketing campaign progress by identifying and monitoring key performance indicators (KPIs). Implemented a management operations dashboard that concisely summarized the number of contacts made, meetings booked, campaign success and market penetration. Research and developed summary industry insights and business overviews of prospective client for new business development.