Josephraj Elangoven Email & Phone Number

Tamil Nadu, India

Coimbatore, Tamil Nadu, India

In this role, I manage timely and accurate settlements and receipt processing for merchant payments, ensuring smooth financial operations. I also oversee the daily review of accounting entries for both incoming and outgoing transactions, maintaining precise records. Additionally, I assist in the development and implementation of Standard Operating Procedures (SOPs) to enhance efficiency. I actively address and resolve any queries, ensuring prompt responses, and ensure compliance with daily and weekly reporting protocols. I also take on and lead ad-hoc projects as needed to support organizational goals.

Katowice, Śląskie, Poland

In this role, I offered prompt and empathetic resolutions to customer inquiries and concerns, tailored to meet the needs of clients across Europe, the UK, USA, and Ireland. I ensured compliance with company policies, procedures, and service standards while assisting customers and resolving issues. I collaborated effectively with team members and departments to promptly address customer queries and concerns, fostering a cohesive work environment. Additionally, I demonstrated a thorough understanding of FedEx Express International products and services, adhered to company policies and regulations, and kept myself updated through regular training sessions. I maintained professionalism and empathy in all communications, ensuring a positive customer experience and building rapport with clients from diverse backgrounds. I also engaged proactively in continuous learning, staying informed about industry trends to enhance service delivery and effectively meet customer needs

Katowice, Śląskie, Poland

In this role, I delivered timely and effective customer support through various channels such as phone, email, and chat. I provided clients with exceptional customer service and technical support, ensuring swift resolution of inquiries and concerns. By utilizing extensive product knowledge and effective problem-solving skills, I guided customers through various processes, enhancing their overall experience. I worked closely with cross-functional teams to escalate and resolve complex issues, facilitating efficient problem resolution. I consistently met and exceeded key performance metrics, including response and resolution times, while maintaining high customer satisfaction. Additionally, I demonstrated a strong commitment to customer success by fostering positive experiences across multiple communication channels and employed advanced tools for accurate record-keeping.

Tamil Nadu, India

As a former Operations Officer in this organization, I consistently delivered exceptional service by handling account inquiries, transactions, and providing comprehensive financial product information. Meticulously adhering to KYC (Know Your Customer) protocols, I ensured secure and compliant customer interactions.My expertise extended to guiding customers on account management, online banking, and personalized financial planning, tailoring advice to meet individual needs. I addressed complaints professionally, ensuring timely and satisfactory resolutions for customers, while proactively anticipated and met their needs for a seamless account management experience.Maintaining a high level of accuracy in processing financial transactions and handling sensitive information was a hallmark of my approach. Through effective collaboration with colleagues, I contributed to streamlining processes, ultimately enhancing the overall customer experience. My commitment to excellence was reflected in consistently meeting and exceeding expectations in the dynamic landscape of financial services.

Master'S Degree, Management And Production, 4.5

Bachelor'S Degree, Computer Science, 3.5

Activities and Societies: Engaged in master of ceremonies and photography, and served as a program manager for inter-college symposium