Advanced Service Engineer (ASE) | Oracle | CSM & OCI CertifiedSkilled in: Excel, SQL, Data analysis, Python, Stakeholder management, Presenting, Reporting, Process improvement, Solution management.A years experience working as an operations analyst at Cisco my key responsibilities were as follows: - Reviewing customer operational data to generate reports, raise trends, recommend solutions, improve processes. - Managing stakeholder relationships on key enterprise accounts, acting as a trusted point of contact. - Running business review meetings, presenting professional reports to different levels of customer stakeholders, from C-Suite execs to engineer team leaders.- Translating technical problems in communication with non technical teams.- Managing critical business impacting incidents to ensure a smooth operation and shorter service restoration times as well as improved communications to internal and external stakeholders.Outside of my role my other achievements are as follows:Oracle CertificationsCertified Cisco Customer Success Manager | Developed understanding of Customer onboarding, Churn rate, Customer Lifetime Value, Customer advocacy, Customer engagement, Success plans, Customer journey.Programming project | Developed a simple website that allows for storage of files and data in a S3 bucket on AWS, using Node.js as the backend.