Joseph Rodriguez Email & Phone Number

United States

California, United States

Identify unsheltered homeless and other individuals through community referrals from homeless service providers and social service agencies.Assist individuals in obtaining housing readiness documentation and enter data into the homeless management information system (HMIS) and/or CRM software.Assessing needs, developing, monitoring, and evaluating individuals.

Oversaw a team of up to 3 Claims Operations Leads and 25 Claims Analysts.Conducted comprehensive monthly reviews of the team’s output, quality, and billed hours (SAP), and created action plans for low performers.Trained hundreds of new hires in Claims, identifying those with the potential for elevated and leadership roles.Produced and presented countless reports to stakeholders on a daily basis, utilizing software such as Excel, Access, and CRM Dynamics.Created… Show more Oversaw a team of up to 3 Claims Operations Leads and 25 Claims Analysts.Conducted comprehensive monthly reviews of the team’s output, quality, and billed hours (SAP), and created action plans for low performers.Trained hundreds of new hires in Claims, identifying those with the potential for elevated and leadership roles.Produced and presented countless reports to stakeholders on a daily basis, utilizing software such as Excel, Access, and CRM Dynamics.Created hundreds of pages of guidelines and standard operating procedures for Claims-related work and for various leadership tasks.Worked collaboratively as a subject matter expert to create and maintain consistent quality in a diverse range of teams across the U.S. Show less

Phoenix, Arizona Area

Processed >10,000 Claims in the Legal Services industry, including >20 different cases across 3 different areas of work: Claims, CLEAR Data Entry, and Customer Support.Oversaw a group of up to 12 analysts and assisted them with troubleshooting, Claims processing, and daily tasks, identifying low performers and reviewing the accuracy in their billed hours.Frequently performed team-wide presentations on procedural changes and error trends.

Phoenix, Arizona, United States

Phoenix, Arizona

Evaluated incoming claims documents from class members or customers, ensuring that they met the necessary requirements for approval and award, and provided customer support through physical and/or email correspondence using scripted responses.Trained 10 attorneys on Claims processing for the Payment Card Interchange Fee Settlement case.“Epiq Recognition Tenacity”: Received a Certificate from a Project Manager for assistance on their case, which involved quality checking, sending… Show more Evaluated incoming claims documents from class members or customers, ensuring that they met the necessary requirements for approval and award, and provided customer support through physical and/or email correspondence using scripted responses.Trained 10 attorneys on Claims processing for the Payment Card Interchange Fee Settlement case.“Epiq Recognition Tenacity”: Received a Certificate from a Project Manager for assistance on their case, which involved quality checking, sending custom responses to class action settlement members, and assisting other analysts on the case. Show less